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4 days ago
The Metro North Health is embarking on a transformative digital strategy to create an integrated hospital and healthcare environment across the region. This ambitious project requires a dedicated team with the capacity to work across initiatives and domains, delivering significant capital works over the next five years.
About the RoleThis role leads and manages the Technical Support Team, providing Application Packaging, desktop support and Audio Visual services ensuring timely and effective resolution of customer requests and incidents.
As a Technical Customer Support Manager, you will provide expert leadership to a multidisciplinary group of staff delivering clinical and business technical service needs of the organisation, maintaining excellent customer relationships and working cooperatively with other digital operations teams and ICT project initiatives.
Key Requirements- Proven experience in a technical support or customer service management role.
- Strong technical knowledge and problem-solving skills.
- Customer-focused mindset with a commitment to delivering outstanding service.
- Excellent written, presentation and interpersonal skills.
- Demonstrated ability to adapt to an ever-changing technical landscape.
- Leadership capability including proven experience in leading and managing a multi-disciplinary team.
This is an opportunity to make a significant impact and drive technical support excellence in a rewarding career with a value-driven organisation that promotes a healthy work-life balance.
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