IT Service Management Specialist
2 weeks ago
About the Job
Green Light is one of Australia's most successful and fastest-growing IT services businesses, offering a wide range of IT services in Security, infrastructure, and Systems Integration to clients throughout Australia, New Zealand, SE Asia, and Europe.
The role involves leading and managing the ICT operational change process under Service Integration and Management (SIAM) or ITIL frameworks, ensuring seamless coordination and communication across multiple IT vendors in a multi-tenanted environment.
Key Responsibilities:
- Collaborate with internal and external stakeholders to facilitate smooth change implementations while minimizing risk and disruption.
- Monitor and improve change management workflows to ensure they align with service level agreements (SLAs) and key performance indicators (KPIs).
- Act as the key point of contact for all change-related activities within the contracted ICT services for a large, state government organization.
- Continuously evaluate and improve change management, asset, and Configuration Management Database (CMDB) processes.
- Provide training support and advice to various internal and external stakeholders about CMDB and ITIL processes and frameworks.
Requirements:
- Extensive experience in SIAM and/or ITIL frameworks with a deep understanding of change management in a multi-tenanted ICT environment.
- Proven ability to manage changes within large, complex ICT service contracts.
- Excellent stakeholder management and communication skills to coordinate across multiple IT vendors and clients.
- Experience working with government or large enterprise organizations is highly desirable.
- Strong problem-solving skills and the ability to thrive in a fast-paced, dynamic environment.
Estimated Salary: $120,000 - $150,000 per annum, depending on experience.
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