Front Office Operations Supervisor

3 days ago

Perth, Western Australia beBeeManagement Full time $80,000 - $130,000
Front Office Team Lead

Job Description:

We are seeking a highly motivated and experienced Front Office Team Lead to join our team. The successful candidate will be responsible for overseeing the day-to-day operations of the Front Office, supervising team members, and ensuring excellent customer service.

Key Responsibilities:

  • Assist and oversee the day-to-day operations of the Front Office team.
  • Supervise and monitor team members with strong leadership abilities.
  • Take initiative to ensure all interactions with guests are positive and productive.
  • Ensure the smooth and efficient running of the hotel's operation in the absence of the General Manager/Senior Managers.
  • Actively resolve complaints and challenges presented by guests/customers to reach a win-win situation.
  • Process and assist with check-in and check-out of guests when needed.
  • Respond to and coordinate emergency situations.

Qualifications:

The ideal candidate will have:

  • Relevant experience in the hotel industry.
  • A strong working knowledge of Microsoft Outlook, Microsoft Office, and Opera.
  • A guest-obsessed focus with the ability to adapt to a fast-paced and ever-changing environment.
  • Leadership qualities with the ability to extend themselves to assisting colleagues where needed.
  • Clear and confident communication skills – both written and verbal.
  • Availability to work across a 7-day roster including overnight shifts.

Benefits:

This role offers:

  • Career mobility opportunities within our International Hotel Group.
  • Global perks in hotels and Accor partners.
  • A fun, supportive, and collaborative working environment.

What We Offer:

We are committed to diversity and inclusion. We offer reasonable adjustments to support you and welcome applicants from diverse backgrounds. To be eligible for this position, you must have full working rights in Australia.

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