Aeroplane Passenger Services Representative

2 days ago


Adelaide, South Australia beBeeCustomer Full time $45,000 - $60,000
Passenger Service Delivery Role

This is an exciting opportunity to work at Adelaide International Airport as a Passenger Service Delivery Agent.

The successful candidate will be responsible for delivering exceptional customer service, ensuring timely and efficient passenger service functions including check-ins and gate agent duties while adhering to regulatory requirements.

The role requires evening work between 5:00pm to 11:00pm with most shifts lasting four hours on a seven-day rotating roster.

Key Responsibilities
  • Customer Service: Deliver exceptional customer service for client airlines and ensure all customer requirements are met in a timely and professional manner.
  • Check-in Duties: Carry out passenger check-in duties and other responsibilities commensurate with passenger services for customer airlines.
  • Paperwork and Reporting: Ensure necessary paperwork is completed on time and reporting is done as per service delivery agreements and company requirements.
  • Special Assistance: Assist passengers with special needs during disrupted or delayed services.
  • Incident Reporting: Maintain awareness and obligations involved in reporting incidents and take corrective action where required.
Essential Criteria
  • Commitment to dnata values and operating procedures.
  • Adhere to all company safety policies and procedures.
  • Desirable experience in customer service-oriented roles.


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