Women's Luxury Concession Manager

1 week ago


Manningham, Australia Frontline Retail Melbourne Full time

About the Role:

We are seeking a highly skilled and experienced Concession Manager to join our team at Frontline Retail Melbourne. As a Concession Manager, you will be responsible for providing exceptional customer service, creating a warm and inviting atmosphere for our clientele.

Key Responsibilities:

  • Provide outstanding customer service, ensuring a personalized and memorable shopping experience for our clients.
  • Assist customers in finding the perfect pieces, offering styling advice and product knowledge to enhance their shopping experience.
  • Build and nurture long-lasting relationships with clients, fostering a loyal customer base.
  • Maintain the store's pristine appearance, ensuring displays are impeccable and stock is beautifully presented.
  • Collaborate with a large, diverse team to achieve store goals and enhance the customer journey.
  • Utilize your store management experience to support team leadership and operational excellence.
  • Stay updated on the latest fashion trends and product lines to provide expert advice to customers.

About You:

We are looking for a candidate with previous experience within luxury retail, preferably in a Client Advisor or above role. You should possess exceptional communication and interpersonal skills, a keen eye for fashion, and an understanding of the luxury market.

Requirements:

  • Previous experience within luxury retail, open to Client Advisors and above.
  • Exceptional communication and interpersonal skills.
  • A keen eye for fashion and an understanding of the luxury market.
  • A proactive and positive attitude, with a dedication to exceeding customer expectations.
  • Ambition to grow and progress within the company.

What We Offer:

  • Competitive salary with attractive commission and uniform provided.
  • Comprehensive training and ongoing development opportunities.
  • A supportive and collaborative team environment.
  • Generous staff discounts on stunning collections.
  • The chance to be part of a globally recognized luxury brand.
  • Clear pathways for career progression within the business.


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