Cloud Success Account Manager

1 month ago


Melbourne, Victoria, Australia Microsoft Full time

Job Summary

The Customer Success Account Manager plays a pivotal role in driving customer cloud adoption and success at Microsoft. This position requires a strong understanding of Microsoft technologies and industry trends, as well as excellent program and project management skills.

Key Responsibilities

  • Accelerate cloud consumption and usage, ensuring customers derive maximum value from Microsoft solutions.
  • Deliver an exceptional customer experience by building trust and fostering customer-centricity.
  • Improve customer satisfaction through technical intensity and proactive customer feedback actioning.
  • Orchestrate collaboration across the Customer Success Unit to drive better customer outcomes through cross-cloud solutions.
  • Lead overall Delivery Governance across the account, working in partnership with the MS Account team and customer Executive stakeholders.

Requirements

  • Over 15 years of experience managing the delivery of innovative IT solutions with measurable business impact.
  • Demonstrated ability to develop and maintain effective long-term relationships at all levels within a customer organization.
  • Broad understanding of Microsoft technologies and industry megatrends, including cloud strategies.
  • Strong program and project management skills, including experience with adoption/change management and benefits realization.
  • Solid understanding of service management and operations management.
  • Portfolio management and account planning.
  • Influencing skills.
  • Experience in people and process capability improvement.
  • Strategic and analytical thinker with an eye for detail.
  • Degree or equivalent in a relevant discipline.
  • Strong written and verbal communication skills.
  • Financial Services Industry experience (Banking preferred).

Benefits

  • Industry-leading healthcare.
  • Educational resources.
  • Discounts on products and services.
  • Savings and investments.
  • Maternity and paternity leave.
  • Generous time away.
  • Giving programs.
  • Opportunities to network and connect.


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