Cloud Success Account Manager
1 month ago
Job Summary
The Customer Success Account Manager plays a pivotal role in driving customer cloud adoption and success at Microsoft. This position requires a strong understanding of Microsoft technologies and industry trends, as well as excellent program and project management skills.
Key Responsibilities
- Accelerate cloud consumption and usage, ensuring customers derive maximum value from Microsoft solutions.
- Deliver an exceptional customer experience by building trust and fostering customer-centricity.
- Improve customer satisfaction through technical intensity and proactive customer feedback actioning.
- Orchestrate collaboration across the Customer Success Unit to drive better customer outcomes through cross-cloud solutions.
- Lead overall Delivery Governance across the account, working in partnership with the MS Account team and customer Executive stakeholders.
Requirements
- Over 15 years of experience managing the delivery of innovative IT solutions with measurable business impact.
- Demonstrated ability to develop and maintain effective long-term relationships at all levels within a customer organization.
- Broad understanding of Microsoft technologies and industry megatrends, including cloud strategies.
- Strong program and project management skills, including experience with adoption/change management and benefits realization.
- Solid understanding of service management and operations management.
- Portfolio management and account planning.
- Influencing skills.
- Experience in people and process capability improvement.
- Strategic and analytical thinker with an eye for detail.
- Degree or equivalent in a relevant discipline.
- Strong written and verbal communication skills.
- Financial Services Industry experience (Banking preferred).
Benefits
- Industry-leading healthcare.
- Educational resources.
- Discounts on products and services.
- Savings and investments.
- Maternity and paternity leave.
- Generous time away.
- Giving programs.
- Opportunities to network and connect.
-
Cloud Success Account Manager
3 weeks ago
Melbourne, Victoria, Australia Microsoft Full timeOverviewThe Customer Success Account Manager is responsible for managing and orchestrating delivery activities within high-profile accounts. This includes customer success, support, and transformation activities across the free-to-fee spectrum. The primary goal is to ensure customers' successful adoption and productive use of Microsoft cloud...
-
Cloud Success Account Manager
3 weeks ago
Melbourne, Victoria, Australia Microsoft Full timeOverviewThe Customer Success Account Manager is responsible for managing and orchestrating delivery activities within high-profile accounts. This includes customer success, support, and transformation activities across the free-to-fee spectrum. The primary goal is to ensure successful adoption and productive use of Microsoft cloud technologies.Customer...
-
Cloud Success Account Manager
3 weeks ago
Melbourne, Victoria, Australia Microsoft Full timeJob SummaryThe Customer Success Account Manager plays a pivotal role in driving customer cloud adoption and success at Microsoft. This individual acts as the single customer-facing, account durable leader responsible for managing and orchestrating delivery activities within high-profile accounts. The primary focus is on the customers' successful adoption and...
-
Cloud Success Account Manager
3 weeks ago
Melbourne, Victoria, Australia Microsoft Full timeJob SummaryThe Customer Success Account Manager is a critical role at Microsoft, responsible for driving customer cloud adoption and success. This position requires a strong understanding of Microsoft technologies and industry trends, as well as excellent program and project management skills.Key ResponsibilitiesCreate customer value by accelerating cloud...
-
Cloud Solution Architect
4 weeks ago
Melbourne, Victoria, Australia Cloud Cover LLC Full timeAbout the PositionVersent is a leading technology company that specializes in architecting, building, and operating cloud-native applications, data streams, platforms, and services. Our solutions are centered around AWS and best-of-breed technology.We're a team of passionate humans generating ideas and devising solutions in a creative, collaborative...
-
Cloud Solution Architect
4 weeks ago
Melbourne, Victoria, Australia Cloud Cover LLC Full timeAbout the PositionVersent is a leading technology company that specializes in architecting, building, and operating cloud-native applications, data streams, platforms, and services. Our solutions are centered around AWS and best-of-breed technology.We're a team of passionate humans generating ideas and devising solutions in a creative, collaborative...
-
Cloud Solution Architect
4 weeks ago
Melbourne, Victoria, Australia Cloud Mobile Technologies LLC Full timeAbout the PositionVersent is a leading technology company that specializes in architecting, building, and operating cloud-native applications, data streams, platforms, and services. Our solutions are centered around AWS and best-of-breed technology.We're a dynamic and innovative company that has grown significantly over the past eight years, with a team of...
-
Cloud Solutions Account Manager
3 weeks ago
Melbourne, Victoria, Australia Amazon Web Services Australia Pty Ltd Full timeAbout the RoleWe are seeking an experienced Cloud Solutions Account Manager to join our team at Amazon Web Services Australia Pty Ltd. As a key member of our sales team, you will be responsible for driving revenue and user adoption of our cloud services among high-potential startups.Key ResponsibilitiesDevelop and execute against a comprehensive...
-
Cloud Solutions Account Manager
3 weeks ago
Melbourne, Victoria, Australia Amazon Web Services Australia Pty Ltd Full timeAbout the RoleAmazon Web Services Australia Pty Ltd is seeking an experienced Cloud Solutions Account Manager to join our team. As a key member of our sales team, you will be responsible for driving revenue and user adoption of AWS services among high-potential startups in Australia.Key ResponsibilitiesDevelop and execute a comprehensive account plan to...
-
Customer Success Account Lead
6 days ago
Melbourne, Victoria, Australia Microsoft Full timeAbout the Role:The Customer Success Account Manager at Microsoft is a critical role that requires a unique blend of technical expertise, business acumen, and exceptional customer service skills. As a Customer Success Account Manager, you will be responsible for managing and orchestrating delivery activities within a high-profile account, ensuring successful...
-
Cloud Engineering Lead
4 weeks ago
Melbourne, Victoria, Australia Cloud Cover LLC Full timeAbout the RoleWe are seeking a highly skilled Cloud Engineering Lead to join our team at Cloud Cover LLC. As a key member of our cloud engineering team, you will be responsible for designing and implementing cloud solutions, developing engineering patterns and best practices, and continuously improving our Azure cloud platform.Key ResponsibilitiesDevelop and...
-
Cloud Software Success Strategist
3 weeks ago
Melbourne, Victoria, Australia REAL TIME AUSTRALIA Full timeCloud Software Success StrategistAt Real Time Australia, we're seeking a skilled Cloud Software Success Strategist to join our team. As a key member of our Customer Success department, you'll play a vital role in ensuring our clients achieve long-term success with our cloud-based platform.Key Responsibilities:Support the achievement of successful engagements...
-
Cloud Software Success Lead
2 weeks ago
Melbourne, Victoria, Australia REAL TIME AUSTRALIA Full timeCloud Software Success Lead OpportunityWe are seeking an experienced Cloud Software Success Lead to join our team at Real Time Australia. As a key member of our customer success team, you will be responsible for ensuring the successful adoption and utilization of our cloud-based platform by our clients.Key Responsibilities:Support the achievement of...
-
Cloud Solutions Manager
4 weeks ago
Melbourne, Victoria, Australia Amazon Full timeAbout the RoleWe are seeking a highly motivated and experienced Cloud Solutions Manager to join our team at Amazon. As a Cloud Solutions Manager, you will be responsible for driving revenue and user adoption of Amazon Web Services (AWS) among high-potential early, mid, and late-stage startups.Key ResponsibilitiesManage a portfolio of 100+ startups and...
-
Cloud Solutions Manager
4 weeks ago
Melbourne, Victoria, Australia Amazon (AWS) Full timeAbout the RoleThis is a unique opportunity to join Amazon Web Services (AWS) as a Cloud Solutions Manager, working with high-potential early, mid, and late-stage startups. Your responsibilities will include driving revenue and user adoption, migrations, and ensuring new startups select AWS as their primary cloud provider.Key ResponsibilitiesManage a set of...
-
NetSuite Account Manager
2 weeks ago
Melbourne, Victoria, Australia Oracle Full timeCloud Business Operations SpecialistWe are seeking a Cloud Business Operations Specialist with expertise in NetSuite to join our team. As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's problems. True innovation starts with diverse perspectives and various abilities and backgrounds.As a Cloud Business Operations...
-
Cloud Solutions Manager
4 weeks ago
Melbourne, Victoria, Australia Amazon Full timeAbout the RoleWe are seeking an experienced Cloud Solutions Manager to join our team at Amazon. As a Cloud Solutions Manager, you will be responsible for driving revenue and adoption of Amazon Web Services (AWS) among mid and late-stage startups in the ANZ region.Key ResponsibilitiesManage a portfolio of 100+ startups and scaleups, providing support to help...
-
Cloud Solutions Manager
4 weeks ago
Melbourne, Victoria, Australia Amazon Web Services Australia Pty Ltd Full timeJob Title: Startup/Scaleup Account ManagerAmazon Web Services Australia Pty Ltd is seeking a highly motivated and experienced Startup/Scaleup Account Manager to join our team. As a key member of our sales team, you will be responsible for driving revenue growth and customer adoption of AWS services among high-potential startups and scaleups in...
-
Senior Cloud Solutions Manager
2 months ago
Melbourne, Victoria, Australia Amazon Full timeAbout the RoleWe are seeking a highly motivated and experienced Senior Account Manager to join our AWS team in VIC. As a Senior Account Manager, you will be responsible for driving revenue and user adoption, migrations, and ensuring new startups build on AWS as their primary cloud provider.Key ResponsibilitiesEnsure customer success with early, mid, and...
-
Cloud Business Development Manager
4 weeks ago
Melbourne, Victoria, Australia Google Full timeAs a Cloud Business Development Manager at Google, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.Our team helps customers transform and build what's next for their business — all with technology built in the cloud. We...