Care and Business Advisor

1 week ago

Sydney, New South Wales, Australia beBeeImplementation Full time $102,899 - $145,800
Advisor, Customer and Business Care Specialist

Job Summary:

This role sits within the Frontline Operations Team, supporting the Customer Care & Business Bureau directorate. The Advisor, Customer and Business Care Specialist works with the Business Concierge and Customer Care Specialist teams to provide guidance and feedback across a range of systems, processes, and channels.

Key Responsibilities:

  • Facilitate regular huddles with Customer Care Specialists to share updates, identify trends, and areas of opportunity.
  • Create and distribute informational newsletters to keep Customer Care Specialists updated with key news and developments.
  • Handle enquiries from Business Concierges and Customer Care Specialists through phone calls, MS Chat, or the inbound call line.
  • Collaborate with Project Teams and other internal departments to support ongoing initiatives and improve processes.

Requirements:

  • Excellent interpersonal skills and ability to negotiate effectively with a wide range of stakeholders.
  • An ability to effectively manage your time and utilise resources to manage competing priorities and deliver on objectives.
  • An ability to establish and maintain operational guidelines, quality assurance, and instructional materials for frontline team members.
  • Understanding of Project Management, with the ability to advocate in groups.

What We Offer:

  • Opportunity to work in a dynamic and supportive team environment.
  • Chance to develop your skills and expertise in customer care and business operations.
  • Professional development opportunities to enhance your career growth.

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