
Care and Business Advisor
7 days ago
Job Summary:
This role sits within the Frontline Operations Team, supporting the Customer Care & Business Bureau directorate. The Advisor, Customer and Business Care Specialist works with the Business Concierge and Customer Care Specialist teams to provide guidance and feedback across a range of systems, processes, and channels.
Key Responsibilities:
- Facilitate regular huddles with Customer Care Specialists to share updates, identify trends, and areas of opportunity.
- Create and distribute informational newsletters to keep Customer Care Specialists updated with key news and developments.
- Handle enquiries from Business Concierges and Customer Care Specialists through phone calls, MS Chat, or the inbound call line.
- Collaborate with Project Teams and other internal departments to support ongoing initiatives and improve processes.
Requirements:
- Excellent interpersonal skills and ability to negotiate effectively with a wide range of stakeholders.
- An ability to effectively manage your time and utilise resources to manage competing priorities and deliver on objectives.
- An ability to establish and maintain operational guidelines, quality assurance, and instructional materials for frontline team members.
- Understanding of Project Management, with the ability to advocate in groups.
What We Offer:
- Opportunity to work in a dynamic and supportive team environment.
- Chance to develop your skills and expertise in customer care and business operations.
- Professional development opportunities to enhance your career growth.
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