Delivering Excellence Through Service Leadership

6 days ago

Melbourne, Victoria, Australia beBeeCommercial Full time $150,000 - $200,000

Job Title: Chief Delivery and People Officer

Role Overview

This leadership role sits at the intersection of service excellence and people leadership. As the Chief Delivery and People Officer, you will oversee all aspects of service delivery across the organisation, ensuring that the internal culture, capability, and structure are aligned to support sustainable performance.

You will work closely with clients, internal teams, and fellow executives to deliver results, solve problems, and drive continuous improvement.

Key Responsibilities
  • Lead the design and execution of service delivery strategies that meet client expectations and business objectives.
  • Manage and mentor internal delivery teams, ensuring clarity, consistency, and accountability.
  • Champion a caring, positive, inclusive workplace culture where people feel supported, valued, and empowered to grow.
  • Oversee operational processes, systems, and workflows to improve efficiency and service quality.
  • Act as a senior point of contact for major clients, ensuring transparency, responsiveness, and trusted relationships.
  • Collaborate with other executive leaders on strategic planning, risk management, and business growth.
  • Align workforce planning and team capability with organisational needs and delivery goals.
About You
  • You are a capable, caring, and commercially astute leader who brings out the best in people and processes.
  • You can navigate complexity while keeping both clients and teams at the centre of your decisions.
  • You're proactive, adaptable, and committed to delivering excellence without losing sight of the human side of leadership.
  • The ideal candidate will have significant senior leadership experience in service delivery, account management, operations, and client services.
  • Demonstrated experience leading people and building high performing, values-aligned teams.
  • Strong relationship-building and communication skills, internally and externally.
  • Proven commercial acumen and a track record of delivering operational excellence, with a focus on sustainable growth and empowering your teams to thrive.

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