
Experienced Customer Service Professional Wanted
1 week ago
Client Service Officer Job Overview:
The Department of Veterans Affairs is seeking an experienced Client Service Officer to provide exceptional customer service to veterans and their families. This role will facilitate access to healthcare and services, supporting the delivery of medical, allied health or dental treatment, home care services and community nursing.
Key Responsibilities:
- Provide direct service to clients, including the veteran community and providers
- Process client reimbursements for medical expenses privately incurred and manual health payments
- Liaise with clients and providers to support delivery of medical, allied health or dental treatment, home care services and community nursing
- Organize provision of rehabilitation aids and appliances
- Contribute to team goals and work practices, monitoring own performance against team goals
Requirements:
- Australian citizenship
- Relevant experience in customer service or a related field
- Strong communication and interpersonal skills
- Ability to work in a fast-paced environment and meet deadlines
- Basic computer skills and proficiency in Microsoft Office
Working Conditions:
- Full-time position based in Adelaide
- Work from office (no work-from-home option)
- Adhere to a telephone roster
Eligibility:
Employees must be Australian citizens to be employed in the Australian Public Service (APS). All applicants external to DVA offered employment will be required to successfully undergo a pre-engagement screening check.
Notes:
A merit pool of suitable applicants may be created which may be used to fill future ongoing and non-ongoing vacancies should they become available over the next 18 months.
DVA is committed to improving the data skills and capability of our workforce to unlock business value.
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