
Marine Industry Customer Liaison
3 days ago
Job Title: Customer Service Coordinator
This role provides an opportunity to work with a dynamic team in the marine industry, offering top-notch customer service and technical expertise to clients. The ideal candidate will be involved in strategic pricing decisions, processing sales orders, collaborating with suppliers, and preparing shipping documentation.
The successful candidate will have a genuine passion for marine life and sailing, as well as a strong desire to learn about sailboats and sailing. They must possess exceptional customer service skills, be a collaborative team player, and demonstrate the ability to perform under pressure.
Main Responsibilities:
- Providing premium customer service and technical support to customers.
- Developing and implementing effective pricing strategies using CRM software packages.
- Receiving, processing, and entering sales orders.
- Liaising with suppliers and understanding market trends.
- Preparing accurate shipping documentation.
- Liaising with freight forwarders.
- Cultivating long-term relationships with clients.
- Offering administrative support to head office, sales department, and backup to the sales team.
- Maintaining a database of warranties and credit claims.
Requirements:
- Proven customer service experience.
- Proficiency in Microsoft Office, particularly Excel and Microsoft 365.
- Australian work authorization.
- Ability to commute to Braeside, VIC 3195.
Benefits:
- Opportunity to work in the marine industry.
- Chance to develop skills in customer service, pricing, and administration.
- Competitive salary and benefits package.
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