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Career Development Professional
3 weeks ago
We are seeking a skilled professional to fill a key position in our organization.
This role will be based in Melbourne and involves working on a hybrid basis, with a minimum of three days spent in the office per week.
Key Responsibilities- Create, deliver and continuously improve onboarding and training programs for the Contact Centre, utilizing a blend of face-to-face facilitation, virtual sessions, and e-learning platforms.
- Evaluate training needs through role reviews, performance data, and stakeholder feedback; design impactful learning modules aligned with organizational objectives.
- Collaborate with managers, subject matter experts, and external stakeholders to create and maintain core curricula and support programs that promote key competencies and functional objectives.
- Lead the evaluation and enhancement of induction programs, ensuring they stay current with industry trends, regulatory requirements, and best practices.
- Serve as a technical point of contact for learning platforms and communication strategies, supporting change management and program awareness initiatives.
- Maintain awareness of industry trends and developments.
- Manage administration, reporting, and record keeping of training attendance and other matters.
- Contribute to and achieve objectives in line with the Contact Centre L&D operational plan.
To succeed in this role, you will need:
- A proven track record of designing, delivering, and evaluating learning and development programs, preferably within a contact centre or customer service environment.
- A strong understanding of e-learning platforms, instructional design, and training delivery methodologies.
- Excellent communication skills and the ability to collaborate effectively with internal teams and external stakeholders.
- The ability to adapt programs quickly and empathetically in response to changing work environments and needs.
- Strong organizational skills with the ability to manage multiple projects simultaneously.
We offer a diverse, inclusive and flexible work environment, committed to creating opportunities for personal and professional growth.
Our organization is dedicated to providing a supportive and collaborative culture, where employees can thrive and contribute their best.
How to ApplyIf you're interested in this opportunity, please submit your resume along with your responses to the following questions:
- Explain how this role aligns with your short/medium term career goals and why it interests you?
- Please share your experience with training. Have you ever led a training workshop or reviewed training materials? How did you approach the creation, delivery, and evaluation of the training's effectiveness?
