Field Service Operations Manager

1 week ago

Adelaide, South Australia The Toro Company Full time

We are seeking a highly skilled and experienced professional to lead our Field Service Operations team in delivering exceptional service to our customers.

Key Responsibilities:

  • Oversee the consistent and high-quality service delivery across all company-owned service facilities.
  • Evaluate and support Toro Australia's dealer network service delivery standards.
  • Develop and implement Standard Operating Procedures (SOPs) for service operations.
  • Manage and maintain service operating systems, including safety procedures.
  • Ensure adherence to company policies and guidelines.
  • Drive customer satisfaction and loyalty.
  • Collaborate with cross-functional teams to achieve business objectives.

Requirements:

  • Proven experience in maintaining and repairing turf equipment, recycling machinery, or construction equipment.
  • Background in the turf industry or a similar field.
  • Strong interpersonal and communication skills.
  • Exceptional organizational and time management skills.
  • Proficiency in computer operations and keyboarding.
  • Valid Australian driver's license.
  • Will to travel interstate and potentially internationally.

About Us:

Toro is a leading provider of innovative solutions for the outdoor environment, including turf and landscape maintenance, underground utility construction, rental and specialty construction, and irrigation solutions.

We value people and performance equally, and our workplace is founded on ethics, trust, and respect.

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