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Area Manager

2 months ago

Katherine, Northern Territory, Australia MA MISSION AUSTRALIA Full time
About the Role

Mission Australia is seeking a highly skilled and experienced professional to fill the position of Area Manager in our Alice Springs office. As a key member of our team, you will be responsible for driving operational excellence, managing contracts, and strategically planning workforce and financial resources across all services based in Alice Springs and Katherine.

Key Responsibilities
  • Contract Delivery and Operational Performance: Lead the delivery of contracts and ensure operational performance across NT regional services, ensuring compliance and high-quality outcomes.
  • Stakeholder Collaboration: Collaborate with internal stakeholders and support services to ensure efficient, compliant service delivery.
  • Contract Negotiations: Support the Regional Leader in contract negotiations by providing insights on resource capacity and service capabilities.
  • Operational Budgeting: Oversee the preparation, monitoring, and reporting of operational budgets to internal and external stakeholders.
  • Service Performance Monitoring: Monitor service performance against targets, develop action plans for improvement, and celebrate successes.
  • Local Service Strategies: Contribute to the development and implementation of local service strategies aligned with national objectives.
  • Workforce Planning: Manage workforce planning, recruitment, and succession planning in collaboration with HR, ensuring alignment with Mission Australia's policies.
  • Disciplinary and Performance Improvement: Support Program Managers in addressing staff grievances and oversee disciplinary and performance improvement processes.
  • Strategic Implementation: Provide feedback to the Regional Leader on strategic implementation, identifying risks and opportunities.
  • Stakeholder Relationships: Build and maintain strong relationships with external stakeholders, including government bodies, funders, and community groups.
  • Continuous Service Improvement: Collaborate with the Practice Quality Team to drive continuous service improvement across the region.
Requirements for Success
  • Tertiary Qualification: Tertiary qualification in community services, leadership and/or management.
  • Leadership Experience: Demonstrated strong ability/experience in management, leadership and professional development of teams.
  • Industry Knowledge: Display knowledge of current trends and issues in the Community Services sector.
  • People Management: Extensive experience in people management and fostering professional development.
  • Leadership Experience: Proven experience leading teams across diverse service offerings within a specific geographic region.
  • Homelessness Experience: Experience and/or knowledge of issues surrounding homelessness including alcohol and other drugs, family and domestic violence, unemployment and mental health.
  • Stakeholder Relationships: Strong experience in managing stakeholder relationships, including government and Funders showing exceptional communication and interpersonal skills and influencing ability.
  • Problem-Solving: Solutions-focused problem-solving skills.
  • Financial Acumen: Strong strategic financial acumen and experience in managing multiple budgets.
  • Communication Skills: Exceptional communication and interpersonal skills, with a history of effective collaboration.
  • Cultural Knowledge: In-depth knowledge of Aboriginal cultural systems and protocols.
  • Commitment to Mission: A demonstrated commitment to community and social outcomes, with personal alignment to Mission Australia's values and culture.
  • Driver's License: Valid NT Driver's License.
About Mission Australia

Mission Australia is a leading provider of community services, supporting people in need across Australia. Our innovative and inclusive culture will ensure you feel valued as you help Australians in need and develop in your career. We prioritize the safety and wellbeing of everyone, both within our team and the individuals we serve.

We are committed to creating a diverse and inclusive working environment. We actively support and encourage people of all backgrounds; gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation to submit an application and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible.

Benefits
  • Meaningful Work: Rewarding work – every day you know you're making a real difference.
  • Salary Packaging: Not-for-profit salary packaging, reducing your tax.
  • Counselling and Support: Free external, confidential counselling and access to chaplaincy support.
  • Volunteering Opportunities: Volunteering opportunities.
  • Leave Entitlements: Extra leave available including an additional public holiday, additional annual leave day on your work anniversary and the opportunity to purchase further annual leave.
  • Remote Area Allowance: Additional $350 each year to help with cost of living in a remote area.
  • Personal/Carers Leave: Access to up to 3 additional days Personal/carers leave each year.