Clinical Manager

3 days ago

Melbourne, Victoria, Australia beBeeCritical Full time $96,000 - $124,000
Manager - Critical Incident Response and Onsite Services

This is an opportunity to lead a team providing critical incident response and onsite services. As a manager, you will oversee the delivery of high-quality clinical services, ensuring key performance indicators are met.

  • Manage teams to achieve performance objectives and key performance indicators.
  • Quarterly review progress against meeting KPIs and service provision quality.
  • Role-model commitment to achieving strategic objectives through leadership and championing business directions.
  • Establish relevant KPIs for coordinators and consultants in collaboration with the Chief Clinical Officer, reporting measures and tracking systems.
  • Develop positive relationships with key decision-makers at client organisations, participating in client meetings to support clinical service delivery.
  • Provide clear processes and engage in continuous improvement activities to maximise quality in service delivery.
  • Identify, act and report on complaints where required.
  • Ensure consultant compliance with clinical governance and service delivery standards.
  • Lead with compassionate support and foster a culture of accountability.
  • Contribute to organisational direction and goals.
About You

You will be a registered Psychologist, Social Worker or Counsellor with at least five years' experience in a supervisory role within organisational wellbeing. You will also possess:

  • At least 10 years' consulting experience, with minimum four years' experience in critical incident service delivery.
  • Proficiency in trauma-informed care and best practice service delivery.
  • Minimum five years' leadership experience in a clinical or related field.
  • Strong knowledge of emergency care service delivery models and people management within an emergency/critical incident context.
  • Strong knowledge of onsite models, including walk-the-floor and individual counselling.
  • Demonstrated capability and experience in leading teams to provide client-driven services across multiple stakeholders.
  • Strong project management skills with decision-making ability, coordination and reactive responses.
  • Ability to work independently, managing high volumes and complex tasks.
  • Strong decision-making capability around customer risk and exemplary strategic planning skills.
  • Proven ability to manage people and influence culture.
  • Demonstrated flexibility and initiative to 'think outside the square'.
  • Postgraduate qualifications in consulting services.
  • Availability to travel as required.
Our Commitment to You
  • Volunteer leave
  • Purchasing additional leave
  • Flexible working arrangements
  • Work diversity and challenge
  • Access to training and professional development
  • Career development through internal mobility
  • Lifestyle discounts

Converge International is committed to an inclusive culture where everyone is treated with respect and supported to thrive. We encourage and support applications from people of all experiences and abilities.

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