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Nurse Care Coordinator
3 weeks ago
We are seeking a compassionate and experienced Registered Teletriage Nurse to join our support centre. As a key member of our team, you will provide telephone and messenger-based screenings to evaluate the medical and mental health concerns of our members.
Main Responsibilities:
- Conduct telephone and chat-based screenings to assess medical and mental health concerns.
- Determine the urgency and criticality of member conditions to facilitate appropriate referrals.
- Coordinate with mental health services, emergency services, and other healthcare facilities as needed.
- Make necessary appointments on behalf of members and ensure continuous care by working with multidisciplinary teams.
- Provide referrals to counselling and partner services according to member needs.
- Carry out follow-up calls to evaluate the need for further assistance and support continuity of care.
Requirements and Qualifications:
- Minimum of 4 years of nursing experience, with experience in Emergency and Triage trained.
- Proven problem-solving skills with exceptional attention to detail.
- Strong organisational and time management skills, capable of working independently and within a team.
- Excellent communication and interpersonal skills, adept in both written and verbal exchanges.
- High level of self-motivation and proactive in enhancing personal performance.
- Confidence in using technology platforms and a commitment to ongoing professional development.
- Current registration with AHPRA without restrictions.
About the Position:
This is an exciting opportunity to work in a dynamic and fast-paced environment. As a Teletriage Nurse, you will play a crucial role in providing high-quality patient care and contributing to the growth and success of our organisation.
