Senior Operations Coordinator

2 weeks ago


Melbourne, Victoria, Australia Accor Full time

Accor's Novotel and Ibis Melbourne Central hotel offers a unique opportunity to join their team as a Senior Operations Coordinator.

We welcome individuals who are passionate about delivering exceptional guest experiences and strive for excellence in their field. As a key member of the hotel's management team, you will play a vital role in coordinating and managing day-to-day operations, leading and inspiring the team to achieve this goal.

The ideal candidate will have excellent communication and interpersonal skills, with the ability to approach people and initiate conversation. They should also be proactive and resourceful when attending to guest requests, ensuring that interactions with our customers are positive and productive.

A key responsibility of this role is to take initiative to actively resolve complaints and challenges presented by customers, providing guidance, support, training, and leadership to all employees. This includes monitoring training and offering guidance to employees while on shift, as well as assisting in all areas of the hotel during peak times to eliminate potential issues.

You will be responsible for the health and safety of all patrons, guests, and staff members, ensuring that everyone has a safe and enjoyable experience at the hotel. This role requires flexibility, as you may be required to work varied shifts from early mornings to late evenings, including weekends and public holidays.

In return for your hard work and dedication, you can expect a competitive salary of $70,000 - $90,000 per annum, depending on experience, as well as access to employee benefits such as discounted rates at Accor hotels worldwide, learning programs through our Academies, opportunities to develop your talent and grow within the company, and the chance to make a difference through our Corporate Social Responsibility activities.

We value diversity and inclusion and encourage applications from candidates who share our commitment to these values. By joining Accor, you will become part of a global community that welcomes and supports you in your career journey.



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