Cruise Reservations Consultant

1 month ago

Sydney, New South Wales, Australia Helloworld Travel Limited Full time
About the Role

We are seeking a highly skilled Cruise Reservations Consultant to join our team at Helloworld Travel Limited. As a key member of our sales operations, you will be responsible for assisting agents and customers with booking requests, confirming bookings, and maintaining accurate notes and booking details of passengers.

Key Responsibilities:

  • Supporting and handling telephone enquiries efficiently and accurately.
  • Meeting KPI's in regards to service Levels, abandoned call rates etc.
  • Meeting and exceeding monthly sales targets.
  • Supporting Call Centre Operations departments as required.
  • Maximizing sales opportunities by upselling & cross-selling.
  • Actioning all relevant email inboxes daily (e.g. sales, reservations, etc.)
  • Providing feedback & suggestions to streamline processes to improve the business
  • Maintaining accurate and up to date notes on all bookings to ensure that anyone can understand the action that has been taken on the booking/quote and what action needs to be taken
  • Acting as a brand ambassador by consistently delivering customer dialogue that personifies the brand values
  • Maintaining accurate and comprehensive product information in order to deliver and generate sales
  • Staying abreast of competitor activity and cruise industry, including other relevant information
  • Assisting with group bookings when required
  • All other duties as reasonably required by management

About You:

We are looking for a candidate with a keen interest in cruise and experience in all the cruise line reservations systems. You will have a strong background in the travel industry, with excellent customer service and communication skills. You will be able to work in a fast-paced environment, multitask, and use your initiative to achieve sales targets.

What We Offer:

  • Staff discounts on travel
  • Opportunities for discounted family travel
  • Regular Staff and Industry Events
  • Career progression and support
  • Learning and Upskilling opportunities

Other Considerations:

Helloworld Travel Limited is an equal employment opportunity employer and does not tolerate workplace discrimination, bullying or harassment.

You may be required to travel interstate and overseas, along with attending famil trips, therefore meaning you will require a valid passport and driver's license.

Please note that the successful applicant will be required to undergo a police check as part of our recruitment process.

  • Cruise Industry Sales Consultant

    1 month ago

    Sydney, New South Wales, Australia AA Appointments Full time

    Unlock your potential in the dynamic cruise industry as a Sales Consultant with AA Appointments!Enjoy a Monday-to-Friday schedule, with weekends all yours. Take advantage of incredible famils to stay up-to-date with the latest products. Conduct cruise inspections and experience the best of the industry. As a Wholesale Travel Consultant, you will be...

  • Senior Cruise Travel Consultant

    9 hours ago

    Sydney, New South Wales, Australia FCM Travel Full time

    Cruise Travel ConsultantWe are seeking a highly experienced and motivated Senior Cruise Travel Consultant to join our dynamic team at Flight Centre Travel Group.About the Role:You will be responsible for effectively selling cruise holidays including packages to travel agents, building strong relationships with our agents and ensuring you are their go-to...

  • Cruise Holidays Consultant

    3 weeks ago

    Sydney, New South Wales, Australia FCM Travel Full time

    Cruise Holidays Consultant Job DescriptionWe are seeking a Cruise Holidays Consultant to join our team at FCM Travel.Key ResponsibilitiesQuoting, booking and invoicing cruise bookings and packages.Meet and exceed monthly sales targets by ensuring KPIs are met.Support and handle walk-in, email and telephone enquiries efficiently and accurately.Maximise sales...

  • Cruise Sales Consultant

    1 month ago

    Sydney, New South Wales, Australia Cruiseabout Full time

    Are you passionate about the cruise industry and looking for a challenging role that will utilize your skills and experience? We are seeking a Cruise Sales Consultant to join our team at Cruiseabout in Narellan.Key Responsibilities:Quoting, booking, and invoicing cruise bookings and packagesMeet and exceed monthly sales targetsSupport and handle walk-in,...

  • Cruise Holidays Consultant

    1 week ago

    Sydney, New South Wales, Australia Cruiseabout Full time

    We are seeking an experienced Cruise Holidays Consultant to join our team at Cruiseabout.About the RoleThis is a fantastic opportunity for a motivated and customer-focused individual to work in our West Lakes Store.Key Responsibilities:Quoting, booking and invoicing cruise bookings and packagesMeet and exceed monthly sales targets by ensuring KPIs are...

  • Cruise Holidays Sales Consultant

    1 month ago

    Sydney, New South Wales, Australia FCM Travel Full time

    About the RoleWe are seeking a highly motivated and experienced Cruise Holidays Sales Consultant to join our team at FCM Travel. As a Cruise Holidays Sales Consultant, you will be responsible for quoting, booking, and invoicing cruise bookings and packages, ensuring that KPIs are met and sales targets are exceeded.Key ResponsibilitiesQuoting, booking, and...

  • Cruise Industry Sales Consultant

    2 weeks ago

    Sydney, New South Wales, Australia AA Appointments Full time

    Unlock a rewarding career in sales with our award-winning cruise industry team!About the RoleAs a Cruise Industry Sales Consultant, you will be responsible for selling cruises, flights, and other travel-related services to travel agents.Key ResponsibilitiesDevelop and maintain relationships with travel agents to promote our cruise productsProvide exceptional...

  • Cruise Industry Expert

    3 weeks ago

    Sydney, New South Wales, Australia FCM Travel Full time

    Cruise Travel ConsultantCruiseHQ is Flight Centre Travel Group's new B2B cruise wholesale division, offering unrivalled and tailor-made cruise packages. We seamlessly integrate air, land, and sea travel, providing a selection of exquisitely curated packages through an industry-leading cruise marketplace.We are looking for a Cruise Travel Consultant to join...

  • Senior Cruise Sales Consultant

    4 days ago

    Sydney, New South Wales, Australia FCM Travel Full time

    Company Overview: Flight Centre Travel Group's new B2B cruise wholesale division, CruiseHQ, offers unparalleled and bespoke cruise packages. Our team of experts integrates air, land, and sea travel to provide exceptional service and support.Estimated Salary: $65,000 plus super salary (guaranteed for the first 6 months)Job Description: As a Wholesale Cruise...

  • Cruise Vacation Planner

    1 week ago

    Sydney, New South Wales, Australia Dreamlines Full time

    Cruise Vacation PlannerAt Dreamlines Australia, we are seeking a talented Cruise Sales Specialist to join our team.About the Role:We are a leading online cruise retailer, operating under two distinct brands: CruiseAway and Cruise1st. As a Cruise Sales Specialist, you will be responsible for curating dream vacations for our customers through phone and email...

  • Cruise Vacation Planner

    1 week ago

    Sydney, New South Wales, Australia Dreamlines Full time

    ["Travel & Cruise Consultant Role SummaryDreamlines Australia invites you to embark on a rewarding career as a Cruise Sales Specialist.As an integral member of our sales team, you will be responsible for curating exceptional cruise experiences for our clients.Key Responsibilities:Offer personalized cruise packages to meet customers' diverse needs.Develop and...

  • Reservations Consultant

    4 weeks ago

    Sydney, New South Wales, Australia AA Appointments Full time

    We are seeking a talented Reservations Consultant to join our award-winning, bespoke tour operator team. This full-time role offers a unique blend of remote and office work, with two days spent working from home and three days in our office.To succeed in this position, you will need:Sabre experience is a mustPrevious experience in a retail or wholesale...

  • Senior Travel Planner

    2 weeks ago

    Sydney, New South Wales, Australia Travel Trade Recruitment Full time

    About the Role:As a Travel Consultant, you will be responsible for crafting unforgettable experiences for our clients. This role involves connecting with clients to understand their travel preferences, designing personalized itineraries, and handling reservations for flights, hotels, cruises, and other travel services.We are looking for a dynamic and...

  • Actuarial Reserving Expert

    1 month ago

    Sydney, New South Wales, Australia Youi Full time

    Actuarial Reserving ExpertAbout the roleAs an Actuarial Reserving Expert at Youi, you will play a pivotal role in shaping the future of our CTP reserving and profitability. Your strategic advice will drive business decisions made by management and company owners.You will be part of a dynamic and growing company that offers ample opportunities for career...

  • Cruise Expert Sales Navigator

    10 hours ago

    Sydney, New South Wales, Australia FCM Travel Full time

    CruiseAbout Travel ConsultantLocation: Double BayA competitive salary of $60,000 - $80,000 per annum, plus incentives and benefits.About the RoleWe are seeking an experienced Travel Consultant to join our CruiseAbout team in Double Bay. As a key member of our team, you will be responsible for providing exceptional customer service, sales, and support to our...

  • Travel Expert

    2 weeks ago

    Sydney, New South Wales, Australia Travel Trade Recruitment Full time

    We are looking for an experienced Travel Expert to join our team as a Booking and Reservations Specialist. As a key member of our travel recruitment agency, you will be responsible for handling reservations, amendments, and cancellations for clients with accuracy and efficiency.Key Responsibilities:Handle client bookings, amendments, and cancellations,...

  • Travel Consultant

    4 weeks ago

    Sydney, New South Wales, Australia FCM Travel Full time

    Are you a travel enthusiast with a passion for adventure? We're seeking a Travel Consultant to join our team at FCM Travel.As a Travel Consultant, you'll have the opportunity to share your knowledge and experience with customers, helping them plan their dream trips and explore the world.With a collaborative and supportive team environment, you'll be...

  • Expert Travel Planner and Sales Professional

    10 hours ago

    Sydney, New South Wales, Australia Travel Trade Recruitment Full time

    Role OverviewAs a Retail Travel Consultant, you will be the primary point of contact for clients seeking travel arrangements. You'll assist a diverse range of clientele, from leisure travellers to business clients, ensuring their travel plans are tailored to suit their needs.Key Responsibilities:Consult with clients to understand their travel requirements,...

  • Travel Industry Expert

    1 week ago

    Sydney, New South Wales, Australia Travel Trade Recruitment Full time

    Role Overview:A Travel Consultant is the first point of contact for clients seeking travel arrangements, both in-person and through online channels. As a key member of our team, you'll assist a broad range of clientele, from leisure travellers to business clients, ensuring that their travel plans are expertly tailored to suit their needs.Key...

  • Travel Industry Professional

    4 weeks ago

    Sydney, New South Wales, Australia Travel Trade Recruitment Full time

    Travel Consultant RoleWe're seeking a skilled Travel Consultant to join our team at Travel Trade Recruitment. As a Travel Consultant, you'll be responsible for crafting unforgettable travel experiences for our clients.About the Role:Client Consultation: Connect with clients to understand their travel preferences, interests, and budget.Itinerary Planning:...