Customer Service Professional

2 days ago

Ballarat, Victoria, Australia beBeeCustomer Full time $40,000 - $70,000
Customer Service Representative

As a Customer Service Representative, you will be the primary point of contact for customers seeking assistance with their queries.

  • The role involves responding to customer inquiries in a timely and professional manner, providing accurate information and resolving issues efficiently.
  • You will work closely with our team to allocate calls to the most appropriate area or referral based on the caller's need, utilizing our system and work instructions to ensure seamless communication.

About the Role:

  • This position is based onsite in Ballarat and offers an opportunity to join a values-based team dedicated to helping Victorians access essential public services.
  • Key responsibilities include creating a positive and consistent experience for every customer through every interaction, leveraging your excellent communication skills to build rapport and trust.

Key Skills and Qualifications:

  • Excellent verbal and written communication skills, with the ability to adapt to various customer needs and preferences.
  • Strong problem-solving skills, with the capacity to resolve complex customer complaints and issues efficiently.
  • Ability to work independently and as part of a team, prioritizing tasks and managing multiple projects simultaneously.

Benefits:

  • Opportunity to work in a dynamic and inclusive team environment, fostering growth and development through ongoing training and comprehensive on-the-job training.
  • Flexible working arrangements, allowing for a better work-life balance and improved overall well-being.

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