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Configuration Management Specialist

2 weeks ago

Sydney, New South Wales, Australia beBeeConfigurationManagement Full time $90,000 - $100,000

Job Overview:

We are seeking a highly skilled Configuration Management Specialist to join our team. In this role, you will be responsible for ensuring the integrity and accuracy of configuration and asset data across complex IT environments.

You will collaborate with various stakeholders—customers, internal teams, suppliers—to uphold the integrity of the Configuration Management Database (CMDB) while supporting process improvements that drive operational excellence.

This is an exciting opportunity to work in a dynamic environment where you can apply your technical skills and knowledge to deliver reliable outcomes that meet or exceed service level agreements.

Key Responsibilities:
  • Ensure that all configuration items (CIs) and assets within managed IT environments are accurately identified, classified, recorded, tracked, audited, and reported on throughout their lifecycle.
  • Collaborate with various stakeholders—customers, internal teams, suppliers—to uphold the integrity of the CMDB while supporting process improvements that drive operational excellence.
  • Process updates to critical records; monitor data quality; produce insightful reports; facilitate training; attend key meetings; contribute to audits; assist with system configurations; and champion best practices across all aspects of configuration management.
Requirements:
  • At least two years' experience in ITIL-based configuration management or asset management administration within medium or large-scale IT environments.
  • A proven track record in delivering exceptional customer service within complex settings where multiple tasks must be managed simultaneously under pressure.
  • Demonstrated commitment to ethical business practices alongside continual improvement initiatives that benefit both customers and colleagues alike.
  • Experience working with managed service providers or operating under a service integration and management (SIAM) model is highly desirable.
  • Familiarity with cloud computing platforms or hosted solutions adds significant value when supporting diverse technology landscapes.
  • Broad exposure to various technologies—including hardware, software applications (SaaS), private/public cloud environments—and their use in delivering customer solutions is advantageous.
  • Excellent communication skills—both written and verbal—are required for engaging effectively with technical/non-technical stakeholders; strong report writing abilities are also important.
  • Well-developed negotiation skills combined with time management expertise enable you to plan effectively while meeting firm deadlines across multiple projects.
  • Analytical thinking paired with an ability to understand complex technical scenarios ensures robust problem-solving capabilities within fast-moving environments.
About Us:

We are a purpose-driven organisation that applies cutting-edge solutions to deliver tangible results for our clients. Our approach ensures every decision aligns with creating real value for customers while fostering an inclusive environment where each team member's input matters.

We value collaboration, mutual respect, information security, excellence, quality assurance, ongoing learning opportunities, professional growth, communal support networks, generous training resources, flexible working arrangements, dependable leadership, knowledgeable mentors, supportive colleagues, open communication channels, transparent feedback mechanisms, ethical business practices, inter-personal trust, warm workplace atmosphere, commitment towards under-represented groups, encouragement for personal development, recognition of achievements, celebration of diversity, and more.