Technical Assistance Specialist

3 days ago

Perth, Western Australia beBeeSupport Full time $75,000 - $95,000
Job Opportunity

The ICT Support Officer position is available in a dynamic environment where technology plays a vital role. This role involves providing technical assistance and support to employees across the business.

Main Responsibilities:

  • Answer incoming support calls and provide resolution within Service Level Agreements using our call logging system.
  • User administration, support, and management of Active Directory, JD Edwards, MS Office 365, MS Exchange Online, MS Teams, and other applications.
  • Desktop and Laptop Standard Operating Environment deployment, support, and repair.
  • Administration and support of various peripheral devices.
  • Handheld Device deployment and support (including smartphones and other IOS devices).
  • Application installation, upgrades, configuration, and support.
  • Troubleshoot connectivity and network issues (Cellular, Satellite, WiFi, LAN, VPN, xDSL, Fibre, NBN).
  • Organising warranty and repairs for faulty devices.
  • Purchasing, stock, and asset management using our asset management system.

About You:

You should have excellent communication skills and an exceptional customer service flair. Additionally, you should have strong administration and troubleshooting skills across Windows 10/11, prior SOE deployment experience, prior handheld device experience, IP Telephony administration, Windows Server, and Microsoft Office 365 basic administration and support experience.

Requirements:

  • Australian citizen or resident.
  • Relevant qualifications or certifications in IT or a related field.
  • Strong technical knowledge of Microsoft operating systems and applications.
  • Excellent problem-solving and analytical skills.
  • Ability to work autonomously and as part of a team.
  • Good communication and interpersonal skills.

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