Wine Connoisseur and Customer Experience Specialist

5 days ago


The Gap, Queensland, Australia Dan Murphy's Full time
Role Overview

This is a unique opportunity to share your passion for wine with customers and play a critical role in their discovery journey.

Main Responsibilities
  • Create memorable customer experiences by actively sharing your knowledge of wine and investing time into every interaction.
  • Design and deliver powerful tasting events that inspire customers to engage with and learn about our products.
  • BUILD rapport by taking customers on a tailored journey of discovery, centred around education on product and loyalty benefits.
  • Collaborate with store leaders to achieve sales targets and KPIs, always exhibiting a continuous improvement mindset.
  • Advocate for education and empower store team members with knowledge sharing and product coaching.
About You

We're looking for someone who has previous experience in a customer-facing role and a track record of creating memorable customer experiences.

You should be a wealth of knowledge in the world of wine and driven to continue your learning journey and support others in their discovery.

You are an imaginative storyteller and all of your interactions exude enthusiasm and authenticity.

You have successfully completed WSET Level 2 or equivalent industry experience.

You are available to work in peak customer hours.

You are connected to the wine community and take pride in representing yourself and your business at industry days and events.

What We Offer

An exclusive discount card for Dan Murphy's, BWS, and other Endeavour Group brands, as well as discounts from Woolworths and Big W.

Endeavour Wellbeing Support, our Employee Assistance Program, offering critical incident support, career guidance, nutrition, lifestyle, money, family, legal, and employee assistance.

Growth opportunities within Dan Murphy's and the wider Endeavour Group network.

$60,000 - $80,000 per annum, based on experience.


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