Field Service Technician

Overview

Working closely with the service teams and the Service Manager, the Field Service Technician is responsible for providing technical support to Aristocrat Customers. As a Field Service Technician, you will be part of the team working on all on-site installations, repairs, and maintenance. Diagnosing errors or technical problems and resolving proper solutions, delivering customer service to exceed customer expectations in line with the Aristocrat Technologies Australia (ATA) Service initiatives.

Responsibilities

• Customer & Technical Service
• Ability to run day-to-day activities, including scheduling tasks, preventive maintenance (PM), and break-fix calls
• Performing equipment upgrades, modifications and game changes to gaming equipment at customer sites, including when venues are closed to the public
• Installation and removal of all gaming equipment
• Investigating and resolving problems, including complex system faults, and performing repair work as required
• Routine Preventive Maintenance
• Performing for our contracted assignment and customer expectations
• Reporting Requirements
• Ensuring we gather all activities as per Aristocrat's requirements
• Responsible for ensuring all parts are recorded and returned within the ATA SLA's
• Ensuring the use of Aristocrat reporting tools – all tools to be updated as per the Company process and expectation in real time with 100% accuracy
• Delivering and reporting to requests from other departments within Aristocrat
• WHS & Compliance
• Understand and align with Company and venue WHS policies, procedures, and regulations, including the health, safety and welfare of all employees, visitors, and contractors
• Ensure accident/incident/near miss processes are followed, and investigations are conducted as required
• Ensure all activities meet Company and regulatory compliance requirements

What We're Looking For

• Excellent problem-solving and fault diagnostic skills
• Proven interpersonal skills and an ability to work unsupervised
• Demonstrate a strong level of technical competencies
• Strong interpersonal and communication skills
• Demonstrate proficient computer skills
• Strong customer focus
• Ability to obtain and hold all relevant licenses

Why Aristocrat?

Aristocrat is a world leader in gaming content and technology, and a top-tier publisher of free-to-play mobile games. We deliver great performance for our B2B customers and bring joy to the lives of the millions of people who love to play our casino and mobile games. We strive to lead the way in responsible gameplay, and to lift the bar in company governance, employee wellbeing and sustainability. We're a diverse business united by shared values and an inspiring mission to bring joy to life through the power of play.

We aim to create an environment where individual differences are valued, and all employees have the opportunity to realize their potential. We welcome and encourage applications from all people regardless of age, gender, race, ethnicity, cultural background, disability status or LGBTQ+ identity. EEO M/F/D/V

Benefits

• World Leader in Gaming Entertainment
• Robust benefits package
• Global career opportunities

Our Values

• All about the Player
• Talent Unleashed
• Collective Brilliance
• Good Business Good Citizen

Travel Expectations

None

Additional Information

Depending on the nature of your role, you may be required to register with the Nevada Gaming Control Board (NGCB) and/or other gaming jurisdictions in which we operate.

At this time, we are unable to sponsor work visas for this position. Candidates must be authorized to work in the job posting location for this position on a full-time basis without the need for current or future visa sponsorship.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Engineering and Information Technology

Industries

• Gambling Facilities and Casinos

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