Field Service Technician

Overview
Working closely with the service teams and the Service Manager, the Field Service Technician is responsible for providing technical support to Aristocrat Customers. As a Field Service Technician, you will be part of the team working on all on-site installations, repairs, and maintenance. Diagnosing errors or technical problems and resolving proper solutions, delivering customer service to exceed customer expectations in line with the Aristocrat Technologies Australia (ATA) Service initiatives.
Responsibilities
Customer & Technical Service
Ability to run day-to-day activities, including scheduling tasks, preventive maintenance (PM), and break-fix calls
Performing equipment upgrades, modifications and game changes to gaming equipment at customer sites, including when venues are closed to the public
Installation and removal of all gaming equipment
Investigating and resolving problems, including complex system faults, and performing repair work as required
Routine Preventive Maintenance
Performing for our contracted assignment and customer expectations
Reporting Requirements
Ensuring we gather all activities as per Aristocrat's requirements
Responsible for ensuring all parts are recorded and returned within the ATA SLA's
Ensuring the use of Aristocrat reporting tools – all tools to be updated as per the Company process and expectation in real time with 100% accuracy
Delivering and reporting to requests from other departments within Aristocrat
WHS & Compliance
Understand and align with Company and venue WHS policies, procedures, and regulations, including the health, safety and welfare of all employees, visitors, and contractors
Ensure accident/incident/near miss processes are followed, and investigations are conducted as required
Ensure all activities meet Company and regulatory compliance requirements
What We're Looking For
Excellent problem-solving and fault diagnostic skills
Proven interpersonal skills and an ability to work unsupervised
Demonstrate a strong level of technical competencies
Strong interpersonal and communication skills
Demonstrate proficient computer skills
Strong customer focus
Ability to obtain and hold all relevant licenses
Why Aristocrat?
Aristocrat is a world leader in gaming content and technology, and a top-tier publisher of free-to-play mobile games. We deliver great performance for our B2B customers and bring joy to the lives of the millions of people who love to play our casino and mobile games. We strive to lead the way in responsible gameplay, and to lift the bar in company governance, employee wellbeing and sustainability. We're a diverse business united by shared values and an inspiring mission to bring joy to life through the power of play.
We aim to create an environment where individual differences are valued, and all employees have the opportunity to realize their potential. We welcome and encourage applications from all people regardless of age, gender, race, ethnicity, cultural background, disability status or LGBTQ+ identity. EEO M/F/D/V
Benefits
World Leader in Gaming Entertainment
Robust benefits package
Global career opportunities
Our Values
All about the Player
Talent Unleashed
Collective Brilliance
Good Business Good Citizen
Travel Expectations
None
Additional Information
Depending on the nature of your role, you may be required to register with the Nevada Gaming Control Board (NGCB) and/or other gaming jurisdictions in which we operate.
At this time, we are unable to sponsor work visas for this position. Candidates must be authorized to work in the job posting location for this position on a full-time basis without the need for current or future visa sponsorship.
Seniority level
Entry level
Employment type
Full-time
Job function
Engineering and Information Technology
Industries
Gambling Facilities and Casinos
Referrals increase your chances of interviewing at GamblingCareers.com by 2x
Get notified about new Field Service Technician jobs in
Moree, New South Wales, Australia
.
We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr