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Service Delivery Manager

2 weeks ago

Port Hedland, Australia beBeeFieldSupervisor Full time $120,000 - $170,000
Job Description

The Field Service Supervisor role is responsible for delivering exceptional customer experiences and ensuring high-quality service repairs.

This position involves supervising a team of technicians and apprentices, managing work order scheduling, execution, and compliance with industry standards.

Key responsibilities include providing customer warranty support, enforcing safety protocols, and using computer systems for job tracking and reporting.

  • Lead a team of 12+ technicians and apprentices to achieve high-quality service repairs and aftermarket support.
  • Manage work orders, execute tasks, and ensure compliance with industry standards.
  • Provide customer warranty support and maintain strong relationships with clients.
  • Enforce safety protocols, conduct risk assessments, and promote a culture of safety.
  • Use computer systems to oversee job tracking, reporting, and documentation.
Required Skills and Qualifications
  • Qualified Heavy Duty trade professional with extensive supervisory experience in mechanical or dealership settings.
  • Proven leadership in similar industries, inspiring and guiding high-performing teams.
  • Strong understanding of OH&S protocols and risk assessments to ensure safety in high-risk environments.
  • Effective time management and planning skills to manage dynamic workloads and competing priorities.
  • Excellent interpersonal and stakeholder engagement skills, with a customer-first mindset.
  • Technically proficient in computer systems for job tracking, reporting, and service coordination.
Benefits
  • Financial Benefits: Paid Parental Leave, Secondary Carers Leave, Salary Sacrificing, Novated Leasing, Income Protection Insurance, and more than 600 retail discounts.
  • Health & Wellness: Discounts with BUPA, Fitness Passport access to multiple gyms across Australia, and EAP access for employee and family support.
  • Culture & Career: Personal and Team Recognition, Internal Career Progression, Training & Upskilling through the award-winning WesTrac Institute.
  • Recommend & Spend: Opportunity to receive a referral bonus up to $5000 for applicable roles.
  • Additional Perks: Emergency Services Leave, Defence Force Reserves Leave, and Employee Share Purchase Plan opportunity.
Our Company & Commitment

At WesTrac, we reflect diverse communities, celebrate our people's diversity, and create a culture where employees feel safe to be their authentic selves. We encourage applications from First Nations people, LGBTQIA+ individuals, and those from culturally diverse backgrounds. WORK180 endorsed employer for our commitment to diversity, inclusion, and equality.