Senior Operations Manager

2 weeks ago

Port Hedland, Australia beBeeFieldLeader Full time $120,000 - $150,000

Job Overview

This role is accountable for delivering exceptional customer experiences by providing complete customer care in relation to service, repair, and general service provision queries.

Key Responsibilities
  • Supervise a team of technicians and apprentices to ensure high-quality service repairs and aftermarket support for machinery and marine engines.
  • Manage work order scheduling, execution, and compliance with industry standards.
  • Provide customer warranty support and maintain strong relationships with clients.
  • Champion safety by enforcing OH&S protocols and conducting risk assessments.
  • Use systems to oversee job tracking, reporting, and documentation.
  • Foster a high-performing team culture through coaching, mentoring, and leadership.
Required Skills and Qualifications
  • Qualified trade professional with extensive supervisory experience in mechanical or dealership settings.
  • Proven leadership in similar industries with the ability to inspire and guide high-performing teams.
  • Strong understanding of OH&S protocols and risk assessments.
  • Skilled in managing dynamic workloads and competing priorities.
  • Excellent interpersonal and stakeholder engagement skills with a customer-first mindset.
  • Technically proficient in computer systems for job tracking, reporting, and service coordination.
Benefits

This role offers opportunities for career advancement and professional growth in a fast-paced and dynamic environment.

Others

We are committed to creating a safe and inclusive workplace culture that values diversity and promotes equality.

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