Sweet Experience Leader

2 weeks ago

Melbourne, Victoria, Australia beBeeAmbassador Full time $80,000 - $123,456
Job Description:

GODIVA is renowned worldwide for its quality chocolate. At the heart of this tradition is a legacy that has become a global icon with a presence in over 100 countries, entering the Australian market in recent years.

The Role: The Store Manager acts as a brand ambassador and leader, delivering enriched experiences for both staff and customers. This role involves inspiring the team to embody the GODIVA experience and achieving retail sales and profitability targets by maintaining high service and operational standards.

Key Responsibilities:

  • Lead by example, embodying GODIVA's vision and values.
  • Develop a motivated team that delivers unforgettable customer experiences.
  • Engage and grow your team to provide gold standard service.
  • Transform team members into chocolate connoisseurs, sharing their knowledge with customers.
  • Meet and exceed service standards and performance goals.
  • Identify and resolve operational hurdles to improve store performance.
  • Drive sales and manage costs effectively to surpass profit targets.
  • Ensure operational excellence through roster management, stock control, and maintenance.
  • Recruit and retain talented team members.
  • Maintain an immaculate and inviting store environment.

Required Skills and Qualifications:

Minimum 2 years' experience in retail or hospitality leadership.

Excellent organizational skills with keen attention to detail.

Proven ability to drive sales, service, and profitability.

Strong time management and prioritization skills.

Experience managing stock and staff scheduling.

Team-oriented with the ability to thrive under pressure.

Benefits:

Team sales bonus.

Staff discounts on products.

Learning opportunities and industry mentorship.

Flexible roster to support work-life balance.

About the Role:

If you're ready to lead our store into its next chapter of growth, click 'Apply Now' with your cover letter and resume.

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