Service Desk and Onsite Support Specialist
3 weeks ago
We are an Australian owned and award-winning Managed Service Provider, recognised for the 5th year running, as Mid-Market Partner of the Year at the ARN Innovation Awards.
We pride ourselves on being a genuinely great place to work, with a vibrant culture, clear vision, and strong leadership.
Job RequirementsWe are seeking a highly skilled Service Desk and Onsite Engineer to join our Brisbane, QLD Service Centre Team.
The successful candidate will be responsible for:
- Providing onsite and remote incident resolution and ensuring the smooth operation of IT services for our customers.
- Assisting remote resolver teams with activities that require physical presence, creating knowledgebase articles and process documents, and reducing the volume of incidents by identifying and eliminating root cause through proactive problem management.
- Assisting the projects team with the deployment of new infrastructure and acting as the key technical representative of blueAPACHE managed services.
- Setting up new PCs, phones, and mobile devices as per customers' existing documented processes and carrying out software installation of pre-approved desk-side software.
The ideal candidate will have:
- 2+ years of experience working within a Service Desk or Field Services role.
- A basic understanding of IT infrastructure with some experience including networking technologies such as routers and switches.
- 2+ years of experience with Active Directory, DNS, DHCP, and group policy.
- 2+ years of experience working with a ticket management system.
- Previous MSP/IT Services experience is preferred.
- A valid driver's license and own transport.
- An IT degree or diploma.
- Valid Microsoft, VMWare, CISCO, and ITIL certification is desired but not essential.
We offer:
- A supportive and rewarding work environment.
- Regular social events and an awesome culture.
- Health insurance discounts with Medibank.
- Discounts on thousands of products.
- Novated leasing available for all employees.
- An Employee Assistance Program from The Mind Room.
- Ongoing training and development, including paid certifications.
- Quality hardware and laptop provided.
- Employee referral programs.
Please note, all offers of employment are subject to Police Clearance Checks.
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