Senior Overnight Operations Coordinator

16 hours ago


Penrith Municipality, Australia beBeeNightManagement Part time $55,000 - $75,000

Job Title: Night Manager

The Night Manager role involves overseeing the overnight operations of a hotel, ensuring exceptional service and efficiency in all aspects of front office management.

Key Responsibilities:
  • Independently manage the overnight operations of the hotel to provide excellent guest experiences.
  • Manage guest relations and handle any complaints or issues that arise during the night shift by maintaining open communication and providing solutions.
  • Conduct regular property checks to ensure the safety and security of all hotel guests and staff, identifying potential risks and taking corrective actions as needed.
  • Support the front office team by providing exceptional service and efficiency in check-ins, check-outs, and guest queries, promoting a positive atmosphere and resolving issues promptly.
  • Provide food and beverage service for hotel guests, including bar service, food preparation, and preparing espresso coffees, maintaining high standards of quality and presentation.
  • Assist with hotel reservations, answering emails and making reservations via telephone and online, ensuring accurate information and timely responses.
  • Coordinate with other departments to meet guests' needs, fostering effective collaboration and delivering seamless experiences.
  • Manage emergency situations, including medical issues, fire alarms, or security concerns, remaining calm and taking decisive action to ensure guest and staff safety.


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