Help Desk Professional

2 weeks ago

Canberra, ACT, Australia beBeeSupport Full time $52,000 - $87,000
Level 1 Support Agent

We are seeking a proactive and enthusiastic Level 1 support agent to join our team. This role involves providing fast, efficient and friendly customer service in relation to software, hardware and network operations difficulties.

Your primary responsibilities will include:

  • Responding to and resolving customer requests in a timely manner.
  • Accurately documenting calls and incidents.
  • Managing time and workload to meet predetermined service levels.
  • Maintaining data accuracy in our contact management system.
  • Assigning incidents and requests to the correct support group.
  • Acting as a single point of contact on incidents and problems logged.
  • Performing appropriate diagnostics to initiate problem management workflow process.
  • Providing clients with a reference number for their incident/request.

You will be working in a dynamic environment and will have opportunities for career progression. You will work closely with our technical teams to resolve complex technical issues and provide solutions to our customers.

To be successful in this role, you will need to have excellent communication skills, a positive attitude and the ability to work well under pressure. You will also require a baseline security clearance and must be an Australian Citizen.

We offer a competitive salary package and a range of benefits including flexible working arrangements, training and development opportunities and a collaborative work environment.

About Us

We are a global technology solutions company that powers breakthroughs for the world's leading organizations. We change how people experience technology and help organizations act upon new opportunities through digital workplace; cloud, applications & infrastructure; enterprise computing; and business process solutions.

Our commitment to diversity and inclusion is unwavering, and we strive to create an inclusive culture where all employees can thrive. We believe that everyone deserves equal opportunities and treatment, regardless of age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.

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