Help Desk Technical Specialist

3 days ago

Canberra, ACT, Australia beBeeTechnical Full time $90,000 - $105,000

ICT Desk Side Support Specialist

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The ICT desk side support specialist will be responsible for delivering floorwalking technical support services to ensure successful client transitions with software and hardware rollouts.

Duties and Responsibilities:

  • Provide timely resolution of client incidents and issues through effective troubleshooting and escalation processes.
  • Develop and maintain a comprehensive knowledge base of technical articles and guidelines to support clients.
  • Ensure seamless communication with stakeholders and team members to resolve client queries and requests.
  • Collaborate with cross-functional teams to develop and implement process improvements and best practices.

Requirements:

  • At least 6 months of experience in a similar role, preferably in an IT environment.
  • Ability to provide exceptional customer service and support with attention to detail and strong work ethic.
  • Excellent communication and interpersonal skills to effectively engage with diverse stakeholder groups.
  • Experience with ITIL frameworks and methodologies is highly desirable.
  • Proficiency in Microsoft Office 365 applications is an asset.

Benefits:

  • Opportunity to work in a dynamic and fast-paced IT environment.
  • Chance to develop and enhance technical and soft skills.
  • Competitive compensation package and benefits.

Others:

  • Must be able to work independently with minimal supervision.
  • Must be able to prioritize tasks and manage multiple projects simultaneously.

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