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Hearing Care Specialist
2 months ago
About Audika
Audika is a leading provider of hearing healthcare solutions, part of a global group that offers innovative products and services to improve the quality of life for people with hearing loss.
We have over 350 clinics across Australia, providing hearing services to our valued clients. Our mission is to put hearing care on the healthcare agenda and enhance the lives of those living with hearing loss.
Job Summary
We are seeking a highly motivated and customer-focused individual to join our team as a Clinic Coordinator. This is a pivotal role that contributes to clinic performance and enhances our customers' experience.
Key Responsibilities
- Collaborate with clinicians and hearing technicians to provide quality hearing healthcare outcomes for all clients.
- Learn about our products, services, competitive advantages, and government funding programs.
- Apply tailored client-specific sales strategies to ensure clients receive the best possible solutions.
- Develop strong interpersonal communication skills and empathy to support clients' hearing journeys.
Requirements
- Previous sales and customer service experience in retail, hearing care services, pharmacy, or allied health.
- Experience working with an older demographic is preferred.
- Higher School Certificate (HSC) or TAFE Qualification.
- Computer literacy skills.
What We Offer
- Permanent Full-time position (Tuesday-Saturday).
- Competitive salary + Super + performance incentives.
- Supportive hearing care team.
- Professional development through clear career path and professional training.
- MyRewards program – a program offering discounts to over 300 retailers and services across Australia.
- Online Wellbeing centre – a platform providing activities, workouts, meditations, nutritional, and financial advice.
- Employee Assistance Program.
- Birthday and Christmas gifts.
Audika's Values
We are proud to have a diverse and inclusive culture that acknowledges and respects our employees. Our values shape a supportive and encouraging environment where everyone can thrive and succeed.
We create trust We are Team-players We create innovative solutions We apply a can-do attitude in everything we do.
