Service Advisor

2 days ago

Tweed Heads, New South Wales, Australia James Frizelle`s Automotive Group Full time

About the Role:

We are seeking a Service Advisor to join our team at James Frizelle`s Automotive Group. As a Service Advisor, you will play a pivotal role in ensuring our guests receive unparalleled customer service and resolution to their vehicle needs.

Key Responsibilities:

  • Deliver exceptional customer service to our clients, creating positive first impressions and fulfilling promises.
  • Build and maintain positive customer and employee relationships.
  • Maintain regular contact with customers to provide updates and communicate with internal departments to ensure vehicles are completed on time.
  • Handle customer concerns and complaints with prompt solutions and offer accurate estimates for additional work or repairs.
  • Be a champion of objections, finding positive outcomes and maintaining a high level of customer service to meet and surpass customer service benchmarks.

What We Offer:

  • A competitive remuneration package with monthly commissions and bonuses.
  • Option of a drive car and attractive employee benefits.
  • Genuine career progression opportunities with a supportive environment where everyone values a positive atmosphere.

Requirements:

  • Proven experience as a Service Advisor or in customer-facing roles.
  • Excellent customer service and communication skills.
  • A proactive and professional approach, with a focus on customer satisfaction.

About Us:

James Frizelle`s Automotive Group is part of Peter Warren Automotive Holdings, one of Australia`s largest multi-franchise automotive dealer groups. We have expanded across South West Sydney, Sydney`s North Shore, Regional NSW, Northern NSW, and throughout South Brisbane and South East Queensland. We are focused on growing and developing a career path for all our people.

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