Payroll Team Lead

7 days ago

Brisbane, Queensland, Australia The State of Queensland Full time
Job Description

The State of Queensland is seeking a highly skilled and experienced Payroll Team Lead to join our team. As a key member of our payroll operations team, you will be responsible for leading the day-to-day operations of the payroll processing team, providing operational advice, support and leadership for the team.

Key Responsibilities
  • Lead the Payroll Team: Monitor workflow and resource allocation, monitor workload and staffing levels to ensure effective delivery of pay, and provide support to employees to ensure optimum service delivery.
  • Provide Expert Advice: Provide accurate and timely advice to senior leaders and regional partners on a diverse range of payroll management policies, procedures and practices.
  • Contribute to Payroll Leadership: Actively contribute as a member of the payroll leadership team.
  • Provide First Point of Contact: Provide a first point of contact service for our Regions on escalated, specialised, sensitive and unique payroll matters.
  • Interpret and Apply Legislation: Provide award, legislation and policy interpretation, advice and education to payroll team members.
  • Partner with Stakeholders: Partner with the Employee Relations team, and other key stakeholders on the resolution of complex and sensitive payroll matters.
  • Develop Positive Relationships: Develop and maintain positive, client relationships with Regions and other stakeholders to ensure services and advice provided respond to their current needs and future direction.
  • Identify Training Requirements: Identify the training requirements for corporate and other regional team members as required.
  • Represent the Organisation: Represent the organisation in a variety of forums on matters relating to the functional activities.
  • Monitor and Improve: Monitor contemporary human resource information management practices to identify opportunities for continuous improvement, enhancing systems and processes that lead to productivity improvement.
  • Research and Implement Initiatives: Research, develop and implement initiatives and operational strategies for effective delivery of payroll management services.
  • Lead and Evaluate Programs: Lead and undertake development, implementation, maintenance and evaluation of programs, systems, policies and procedures to support the portfolio's specific payroll functions and work plan.
  • Prepare Reports and Submissions: Prepare reports and submissions on substantial payroll matters, to senior executives and business leaders.
  • Foster a Team Culture: Proactively lead and foster a team culture that emphasises quality customer service, values data accuracy and integrity, and actively seeks continuous improvement opportunities.
  • Contribute to Cultural Change: Contribute to the transformation of cultural change through promoting and modelling the TAFE Queensland values of Safety first, Working together, Focusing on our customers, Showing initiative and Taking responsibility.
Requirements
  • Proven Expertise: Proven ability to provide expert high-level advice, developing and implementing changes to operational strategies for the delivery of quality payroll services.
  • Thorough Knowledge: Thorough knowledge of contemporary human resource issues relevant to the operations of the payroll function.
  • Leadership Experience: Proven ability to lead client focused teams on complex payroll management projects.
  • Communication Skills: Proven high-level communication, consultation and negotiation skills with experience in the development and refinement of effective working relationships with a wide variety of key stakeholders and clients with conflicting priorities.
  • Decision Making: Proven strengths in decision making in complex and time pressured environment.
  • Knowledge of Legislation: Proven ability to acquire and apply knowledge of relevant legislation, awards, policies and procedures.

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