Technical Compliance Specialist

19 hours ago

Lismore, Australia beBeeTechnicalDisputeOfficer Full time $118,272 - $148,896

**Job Description**

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We are seeking a highly skilled and motivated Technical Dispute Officer to lead high-quality complaint resolution, regulatory compliance, and strategic initiatives across our general insurance operations.

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This is a pivotal role for someone ready to influence at a department level - bringing deep technical expertise, leadership capability, and a passion for developing others.

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Your Key Responsibilities:

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  • Drive the customer relations strategy by shaping policy, process, and compliance initiatives aligned with regulatory standards.","">
  • Lead the consistent application of complaint handling frameworks, ensuring communication templates reflect current industry and regulatory changes.","">
  • Act as a technical advisor and subject matter expert for IDR and EDR teams, supporting continuous improvement, training, and the Learning & Development framework.","">
  • Conduct portfolio reviews, identify potential systemic issues, and lead resolution strategies to ensure regulatory compliance and best practice outcomes.","">
  • Influence department-wide excellence by cultivating strong internal and external stakeholder relationships and staying ahead of industry trends.","">
  • Coach, mentor, and guide team members - supporting capability uplift, and fostering a collaborative, customer-focused culture.","">
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About You:

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We are looking for an individual with extensive experience in general insurance, with a strong background in dispute resolution, complaints handling, and regulatory compliance.

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The ideal candidate will have a proven ability to influence across departments and senior stakeholders, with a strategic mindset and collaborative approach.

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Additionally, the candidate should have demonstrated leadership and mentoring capability, with a passion for developing others and sharing knowledge.

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Benefits:

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  • Flexible working arrangements to enhance work-life balance.","">
  • Life leave, supporting life events and annual leave for rest.","">
  • Free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice.","">
  • 18 weeks' gender-equal flexible leave for all new parents, including paid super.","">
  • Voluntary super contributions and company matching.","">
  • Income protection insurance & reimbursed Death and Total Permanent Disability insurance premiums.","">
  • A range of discounts on insurance products, car hire, hotels, goods and services.","">
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Skills and Qualifications:

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  • Analytical thinking and problem-solving skills.","">
  • Business process improvements and quality assurance.","">
  • Effective communication, conflict resolution, and stakeholder management.","">
  • Regulatory compliance and risk management.","">
  • Intentional collaboration and managing performance.","">
  • Financial products and insurance regulations.","">
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