Ticketing Service Experience Lead

6 days ago

Melbourne, Victoria, Australia beBeeTicketing Full time $106,743
Job Description

We are seeking a seasoned Ticketing Services Manager to lead our team in delivering exceptional customer service across multiple channels. This role requires a strong background in people management, ticketing sales and services, and the ability to work in a fast-paced environment.

Key Responsibilities:
  • Manage and lead a high-performing team to achieve operational excellence and deliver outstanding customer experiences.
  • Analyse data and customer feedback to drive initiatives that enhance the overall ticketing service experience.
  • Develop and implement effective coaching and development programs to improve team performance.
Required Skills and Qualifications:
  • Extensive experience in people management and the management of ticketing sales and services.
  • Superior customer service skills with a customer-first mindset.
  • Demonstrated experience in leading, coaching and developing a diverse team.
  • Experience using customer data and insights to achieve exceptional customer service outcomes.
  • Proficiency in using CRMs, Ticketing and Contact Centre technology.
Benefits

We offer a range of benefits to support your career growth and well-being:

  • Flexible hybrid work arrangements.
  • Complimentary tickets to arts events.
  • Discounts at food & beverage outlets.
  • Access to wellbeing activities and learning and development programs.
About Us

We are a leading arts organisation committed to providing exceptional customer experiences. Our team is passionate about creating a welcoming and inclusive environment for all visitors.

Notice

We welcome applications from diverse candidates and are an equal employment opportunity employer.

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