Travel Operations Manager
22 hours ago
As a seasoned Group Travel Team Manager at FCM Meetings & Events, you will drive success with a customer-centric mindset, balancing commercial acumen and business sense to achieve desired outcomes. Key responsibilities include fostering a collaborative team culture, assessing and troubleshooting customer scenarios, and maximizing productivity through training and operational support. To excel in this role, you will have extensive travel or MICE industry experience, a minimum of 3 years of leadership experience, and a drive to achieve and exceed goals.
Key Responsibilities:
- Contribute to the overall performance, growth, and development of the group travel team nationally.
- Support continual improvement and excellence in service
- Foster a collaborative and productive team culture.
- Assess, troubleshoot and provide solutions to a varying range of customer scenarios
- Maximise productivity of both individual Travel Managers and blended project teams through training, development, and operational support.
- Play a lead role in driving customer partnerships including strategic planning, MLR development, new business conversion and incumbent business growth.
Requirements:
- Extensive travel or MICE industry experience
- Minimum 3 years previous leadership experience in a customer facing role
- Drive and ambition to achieve and exceed goals
- Superior presentation and negotiation skills
- Excellent Time Management & communication skills
- The ability to encourages and support the development of team members
- A high degree of emotional intelligence
- Sound business acumen
Benefits:
- Uncapped incentives
- Tailor your ideal work-life balance with hybrid arrangements
- Free health and wellness consultations
- Free financial planning consultations
- Award winning Flight Centre employee benefits:
- Social events such as Buzz Nights, opportunity to attend Global Ball overseas (Lisbon 2024, Los Angeles 2025) for high achievers
- Global career advancement/travel opportunities
- Leadership Programs & further education, training and development
- Giving Bank & Volunteer Leave
- Employee share scheme
- The opportunity to play an integral role in the growth of the business
- Travel discounts on flights, hotels and insurance for you, your family and friends
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