Digital End User Experience Specialist

5 days ago

Perth, Western Australia beBeeTechnical Full time $80,000 - $123,456
IT Support Specialist

We are seeking an experienced IT support specialist to deliver high-quality digital end-user experiences. The ideal candidate will have a proven track record of providing exceptional technical support, maintaining hardware and software, and ensuring seamless business operations.

About the Role
  • This is a key position in our organisation, requiring strong analytical skills, attention to detail, and excellent communication skills.
  • The successful candidate will be responsible for managing complexity and competing priorities, making informed decisions in ambiguous situations, overseeing organisational change, building relationships and trust with all levels of staff, and applying breadth of experience in technical/functional domains.
Key Responsibilities
  • To provide onsite Tier 2 IT support for hardware and software, Monday to Friday.
  • To refresh end-user workstations, including laptops, desktops, and Tiny-PCs.
  • To offer VIP IT support to Executives.
  • To support AV systems in meeting rooms.
Requirements
  • Tertiary and/or postgraduate qualifications in a relevant technology discipline.
  • Certification or working knowledge of ITIL v4 is desirable.

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