End User Computing

**About Us**

Santos is a global low-cost producer of oil and gas committed to ever-cleaner energy and fuels production with operations across Australia, Papua New Guinea, Timor-Leste and North America.

At Santos, our commitment is to be a global leader in the transition to cleaner energy and clean fuels, by helping the world decarbonise to reach net-zero emissions in an affordable and sustainable way.

Santos is already Australia's biggest domestic gas supplier, a leading Asia Pacific LNG supplier and is committed to supplying the critical fuels such as oil and gas in a more sustainable way through decarbonising projects such as the Moomba CCS project.

For more than 65 years, Santos has been working in partnership with local communities, providing local jobs and business opportunities, safely and sustainably developing its natural gas resources, and powering industries and households.

With a strong, low-cost base business supplying oil and gas and a clear action plan to develop cleaner energy and clean fuels, Santos remains resilient, value accretive and at the leading edge of the energy transition.

**Supporting a Diverse Workforce**

Santos acknowledges that we operate on the traditional lands of Aboriginal people. We recognise the traditional rights to maintain the culture, identities, traditions, and customs on their country. We are committed to an inclusive environment where people feel comfortable to be themselves. We want our people to feel that all voices are heard, all cultures respected and that a variety of perspectives are not only welcome - they are essential to our ongoing success.

We treat each other fairly and with dignity regardless of race, gender, nationality, ethnic origin, religion, age, sexual orientation, or anything else that makes us different. Australian Aboriginal and / or Torres Strait Islander jobseekers are strongly encouraged to apply.

**About the role**

Based at our Perth offices, this position leads the primary customer support team, who in turn ensure reliable end-user support to office, field and off-shore workers. It is accountable for designing and delivering high-value outcomes to internal customers, through collaboration, innovation and building a performance driven culture.

**Accountabilities are delivered in line with the Santos company values and Santos Management System (SMS). Key responsibilities of the role include**:

- Developing ongoing management of an end user computing operational model, including standards, guidelines and processes in support of key business outcomes
- Advocating for the diverse customer-base throughout Santos, to enable self-help, low effort and first-time resolution to incidents and tasks
- Driving performance-based outcomes through regular coaching and measurement against team and individual key metrics
- Managing resources effectively, to ensure coverage across all facets of end user computing, after hours assistance, executive support, meeting room support and ticket management for incidents and tasks
- Actively participating in vendor management to ensure efficiency and return on investment.
- Acquiring robust knowledge of tools and systems that support delivery of end user services.

**About you**
- Relevant qualifications IT, Computer Science or similar with extensive experience working and leading in a service delivery role within a large corporate environment.
- Good supervisory skills with the ability to mentor and coach staff, contractors and service providers to deliver a seamless EUC support service.
- Experience in maintaining service excellence within current, new and emerging technologies.
- Certified in ITIL Service Management frameworks is preferred.
- Proactive and confident in delivering IT and IS initiatives.
- Collaborative and engaging in building positive relationships with internal and external stakeholders.
- Resilient, adaptable and flexible in meeting business goals and objectives.
- Experience with ServiceNow Platform is desirable.

**How to apply**
- A requirement of this role is that you will need to have in place the legal work rights for Australia to apply._