Duty Manager

3 weeks ago

Tamworth, New South Wales, Australia Australia Post Full time
About the Role

We're seeking a highly skilled Duty Manager to lead our team of Team Leaders and freight handler staff in delivering exceptional results against agreed budget and performance outcomes.

As a key member of our facility operations team, you will be responsible for analysing current performance, identifying improvement opportunities, and developing action plans to drive continual efficiency improvement at the lowest possible cost.

Key Responsibilities:

  • Lead and develop a capable support and team network to ensure commitment to facility objectives
  • Manage allocation of resources and staff to achieve facility objectives
  • Be the topic matter expert in relevant area of responsibility to ensure operational and customer needs are aligned with delivery of high service quality
  • Lead change and innovation within teams
  • Drive new cultural practices, systems, and processes that support desired change
  • Manage internal and external stakeholder relationships, including customer relationships in collaboration with commercial and customer service teams
  • Assist and identify opportunities for service and efficiency improvement within the facility
  • Analyse daily facility activities to identify processing control issues
  • Use data to manipulate, analyse, and present data for continual processing improvement

Requirements:

  • Experience in a Manager/Supervisor role, preferably in a transport background
  • Strong people management skills to develop the current team
  • Sound analytical and problem-solving skills
  • Influence and implement change in the business
  • Safety focused
  • Understanding of optimisation and process improvement

We believe investing in our people is good for business. That's why we have a dedicated career coaching team for our employees. And we know that your life outside of work matters. So we have a culture that promotes a genuine work/life balance.

Together, our differences make us stronger. With a reach across Australia and beyond, we're building a workforce that's as diverse as the communities we serve.

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