Duty Manager

3 weeks ago

Tamworth, New South Wales, Australia Australia Post Full time

We're Australia Post, a leading delivery network with a strong presence across Australia and beyond. As a Duty Manager, you'll play a key role in leading a team of professionals to deliver exceptional results and drive business growth.

Key Responsibilities:

  • Lead a team of Team Leaders, drivers, and freight handlers to achieve agreed budget and performance outcomes.
  • Oversee and manage an extensive agency network across the northwest to ensure commercial and performance targets are met.
  • Provide clear direction, accountability, and collaboration across facility processing teams to align with business objectives.
  • Develop and foster a capable support and team network to ensure commitment to facility objectives.
  • Manage allocation of appropriate resources and commitment of staff to enable achievement of facility objectives.
  • Be the topic matter expert in relevant area of responsibility to ensure operational and customer needs are aligned with delivery of high service quality.
  • Lead change and innovation within teams.
  • Drive new cultural practices, systems, and processes that support desired change.
  • Manage internal and external stakeholder relationships, including managing customer relationships in collaboration with commercial and customer service teams, as required.
  • Assist and identify opportunities for service and efficiency improvement within the facility.
  • Analyse daily facility activities to identify processing control issues.
  • Use various data mediums to manipulate, analyse, and present data for continual processing improvement.

Requirements:

  • Experience in a Manager/Supervisor role, preferably in a transport background.
  • Strong people management skills to develop the current team.
  • Sound analytical and problem-solving skills.
  • Influence and implement change in the business.
  • Safety-focused.
  • Understanding of optimisation and process improvement.

We believe investing in our people is good for business. That's why we have a dedicated career coaching team for our employees. And we know that your life outside of work matters. So we have a culture that promotes a genuine work/life balance.

Together, our differences make us stronger. With a reach across Australia and beyond, we're building a workforce that's as diverse as the communities we serve. Learn more about how we're supporting inclusion at Australia Post.

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