Service Delivery Leader

5 days ago

Adelaide, South Australia beBeeCustomer Full time $100,000 - $160,000
Job Description:

We are seeking a seasoned professional to lead our Service Desk team, driving exceptional customer experiences and delivering results-driven service excellence.

This is an exciting opportunity for a highly motivated individual with strong leadership skills to make a meaningful impact and drive continuous improvement in line with global standards.

  • Develop and implement operational strategies to meet service level agreements (SLAs) and quality standards.
  • Manage financial performance through effective budgeting, forecasting, and cost control.
  • Drive resource and capacity planning to meet evolving business needs.
  • Ensure seamless communication and collaboration with clients.

The ideal candidate will have experience leading high-performing teams and driving innovation in a fast-paced environment.

We offer a dynamic and supportive work environment where you can grow your career and make a real impact.

Key Responsibilities:
  • Lead a team of Service Desk representatives handling multi-channel customer interactions.
  • Develop and implement operational plans, policies, and procedures to meet service level agreements (SLAs) and quality standards.
  • Manage financial performance including budgeting, forecasting, and cost control.
  • Drive resource and capacity planning to meet evolving business needs.
  • Ensure seamless communication and collaboration with clients.
Required Skills and Qualifications:

The ideal candidate will possess:

  • Experience leading high-performing teams.
  • Strong leadership and communication skills.
  • Ability to develop and implement operational strategies.
  • Proven track record of driving innovation and continuous improvement.
  • Familiarity with service level agreements (SLAs) and quality standards.
Benefits:

DXC Technology offers a dynamic and supportive work environment, where you can:

  • Grow your career and make a real impact.
  • Work with a diverse and talented team.
  • Enjoy opportunities for professional development and growth.

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