Digital Services Portfolio Manager

2 weeks ago

Macquarie Park, Australia Schneider Electric Full time
About the Role

We are seeking an experienced Offer Manager to join our Digital Services team in Macquarie Park, Sydney.

In this role, you will play a key part in marketing our Digital Services Offer portfolio, supporting sales and growth activities that achieve business objectives in support of our growing customer requirements.

Key Responsibilities
  • Engage with customers to understand their needs and market our Digital Services offerings, developing your knowledge of Schneider products to drive success.
  • Utilize pricing tools, data, analytics, and various digital tools to execute pricing strategies, policies, and related initiatives across our growing Digital Services portfolio.
  • Utilize Install Base data and leverage market intelligence to shape Annual Marketing and Sales Plans.
  • Ensure intimate customer relationships by acting as a key point of contact on customer requirements and related queries, developing customer offerings to meet their needs.
  • Collaborate with internal stakeholders on pricing, product, sales, commercial, and marketing.
  • Utilize Salesforce (CRM) to produce reports and relevant dashboards to monitor the performance of the Digital Services portfolio and provide insights to key stakeholders when required.
  • Collaborate with the Marketing and Communication Business Partner to execute various media campaigns, represent Digital Services at internal forums and external events.
  • Conduct regular training for sales and tendering teams on available offers (how to quote and sell), while also acting as a consultant to help build the right service offer (solution).
  • Review and optimize existing processes, focusing on continuous improvement and operating with an agile mindset within a business that embraces data and digital.
  • Travel as required and support other ad-hoc projects.
About You
  • Tertiary qualifications in marketing (or similar discipline) and previous experience in a similar senior position (customer success, account management, or related).
  • Previous experience in using a CRM (ideally Salesforce), confident in utilizing data to inform stakeholders and shape technical solutions.
  • Demonstrated success in a similar marketing/consulting-focused role and someone who understands customer/market segments and related channels.
  • Strong customer-driven background and a proven ability to achieve tangible growth.
  • Proven ability to collaborate with varied stakeholder groups and a commercial mindset.
  • A growth mindset, well-developed digital skills, and a technical aptitude.
  • Well-developed interpersonal skills coupled with the ability to negotiate outcomes.
  • Those with a background in power systems, automation, or similar electrical projects will be viewed favorably.

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