Digital Services Portfolio Manager
2 days ago
We are seeking an experienced Offer Manager to join our Digital Services team in Macquarie Park, Sydney.
In this role, you will play a key part in marketing our Digital Services Offer portfolio, supporting sales and growth activities that achieve business objectives in support of our growing customer requirements.
Key Responsibilities- Engage with customers to understand their needs and market our Digital Services offerings, developing your knowledge of Schneider products to drive success.
- Utilize pricing tools, data, analytics, and various digital tools to execute pricing strategies, policies, and related initiatives across our growing Digital Services portfolio.
- Utilize Install Base data and leverage market intelligence to shape Annual Marketing and Sales Plans.
- Ensure intimate customer relationships by acting as a key point of contact on customer requirements and related queries, developing customer offerings to meet their needs.
- Collaborate with internal stakeholders on pricing, product, sales, commercial, and marketing.
- Utilize Salesforce (CRM) to produce reports and relevant dashboards to monitor the performance of the Digital Services portfolio and provide insights to key stakeholders when required.
- Collaborate with the Marketing and Communication Business Partner to execute various media campaigns, represent Digital Services at internal forums and external events.
- Conduct regular training for sales and tendering teams on available offers (how to quote and sell), while also acting as a consultant to help build the right service offer (solution).
- Review and optimize existing processes, focusing on continuous improvement and operating with an agile mindset within a business that embraces data and digital.
- Travel as required and support other ad-hoc projects.
- Tertiary qualifications in marketing (or similar discipline) and previous experience in a similar senior position (customer success, account management, or related).
- Previous experience in using a CRM (ideally Salesforce), confident in utilizing data to inform stakeholders and shape technical solutions.
- Demonstrated success in a similar marketing/consulting-focused role and someone who understands customer/market segments and related channels.
- Strong customer-driven background and a proven ability to achieve tangible growth.
- Proven ability to collaborate with varied stakeholder groups and a commercial mindset.
- A growth mindset, well-developed digital skills, and a technical aptitude.
- Well-developed interpersonal skills coupled with the ability to negotiate outcomes.
- Those with a background in power systems, automation, or similar electrical projects will be viewed favorably.
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