Vehicle Maintenance and Customer Experience Specialist

2 weeks ago

Canberra, ACT, Australia beBeeCustomerService Full time $42,760 - $82,008

Our business is dedicated to delivering exceptional customer experiences through our diverse range of vehicles and services. We foster a culture that values teamwork, innovation, and customer satisfaction.

We are seeking highly skilled Customer Service Representatives to join our team. As a key member, you will be responsible for providing world-class customer service, ensuring timely execution of maintenance strategies, and achieving set targets while minimizing costs. Your role will involve:

  • Delivering personalized customer interactions
  • Processing rental and return transactions efficiently
  • Providing information on available options, coverages, upgrades, and fuel alternatives
  • Resolving customer complaints and ensuring overall satisfaction

To succeed in this position, you will need:

  • Excellent communication skills, a positive attitude, and ability to engage in verbal interactions with customers
  • Previous experience in customer-facing roles or sales; experience in the vehicle rental industry is desirable
  • Proficiency in computer systems required
  • Flexibility in working hours, including weekends and public holidays

In return for your hard work and dedication, you can expect:

  • A competitive hourly rate and performance-based incentives
  • Opportunities for career growth and professional development
  • Comprehensive training and company-issued uniform
  • A supportive team environment
  • Leave loading and shift penalties applied to base hourly rates

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