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Customer Service Representative

2 months ago

Perth, Western Australia Suncorp Group Full time

About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Motor Enthusiast Underwriter. As a key member of our team, you will be responsible for providing exceptional customer service and ensuring that our customers receive the best possible experience.

Key Responsibilities

  • Take incoming calls from customers and provide information and product knowledge to identify the right level of insurance protection to meet their requirements.
  • Strive to make the complex simple while ensuring the customer's needs are met.
  • Share your passion for motoring and provide a unique service to ensure customers can drive or ride forward with confidence, knowing they are covered by Suncorp Group.

Requirements

  • A genuine passion for cars or motorbikes is essential.
  • Outstanding customer service skills and the ability to build strong rapport with customers.
  • Proven problem-solving skills with a talent for simplifying complex issues for customers.
  • A strong drive to meet and exceed targets, demonstrating consistent motivation.
  • Eager to expand your knowledge and contribute ideas through innovative thinking.
  • High technical proficiency with experience navigating multiple systems.

What We Offer

  • A competitive salary and benefits package.
  • Flexible work arrangements, including the option to work from home.
  • A range of flexible working and leave options, including industry-leading parental leave and paid emergency response leave.
  • Exclusive offers on a range of products and services.
  • Extensive reward and recognition programs.
  • Ongoing study support and career development programs.
  • Opportunities to give back to our communities through payroll giving and donation matching.

Training and Development

We offer a comprehensive training program to ensure you have the skills and knowledge needed to succeed in this role. Our training program includes:

  • 7 weeks of full-time, paid training.
  • Ongoing coaching and mentoring.
  • Access to industry-leading training and development programs.