Customer Experience Leader Position

5 days ago

Melbourne, Victoria, Australia beBeeCustomerEngagement Full time $115,000 - $120,000

About the Role

Senior Manager – Customer Engagement Opportunity

This is a fantastic opportunity to step into a 10-month contract as Senior Manager – Customer Engagement.

  • You'll lead a large customer engagement team, oversee operations across inbound and outbound channels, and make sure members receive a seamless, high-quality experience every time they connect.
  • You'll be responsible for leading Team Leaders and guiding a wider frontline team, with a strong focus on coaching, performance, and creating a positive, member-first culture.

Day-to-day, you'll support your leaders, keep service standards on track, and keep the team engaged and motivated. With Microsoft Dynamics CRM recently implemented, you'll also play a key role in embedding these tools into daily operations, helping the team get the most out of new systems and supporting continuous improvement.

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