Retail Operations Leader

1 week ago


Perth, Western Australia Tiffany & Co Full time

Position

About Tiffany & Co.

Since its inception in 1837, Tiffany & Co. has been synonymous with elegance and has celebrated the world's most cherished love stories. Our commitment to excellence is reflected in our products and our people, establishing Tiffany & Co. as a premier luxury brand with nearly 300 locations globally.

About the Role

We are thrilled to announce an opening for a Store Manager in the luxury retail sector. This is a unique opportunity to oversee a prestigious retail establishment in a vibrant market.

As the Store Manager, your primary responsibilities will include:

Evaluating business performance and crafting a targeted action plan to enhance outcomes, utilizing our clientele, team dynamics, visual merchandising, product selection, and operational efficiency. Offering clear guidance to the entire store team through effective morning briefings and goal-setting initiatives. Fostering a culture of excellence by providing ongoing feedback and coaching to our teams. Ensuring a consistently exceptional and luxurious client experience, while being responsive to customer feedback. Formulating a client engagement strategy to nurture and expand relationships with our high-value and VIP clientele, leveraging the team to build lasting connections.

The Ideal Candidate Will Possess:

A minimum of five years of experience in leading teams of at least 15 individuals within a retail or client-centric environment (such as hospitality, events, or banking). Proven experience in driving sales and achieving performance targets. A track record of working towards specific goals and key performance indicators. Experience in collaborating with high-net-worth clients in a sales context. The ability to inspire trust, integrity, and professionalism among clients and team members. A demonstrated capacity to thrive in a fast-paced, dynamic environment. Flexibility to adapt to various roles as business needs dictate (including sales floor and operational duties). Willingness to work non-traditional hours, including evenings, weekends, and holidays. In-depth knowledge of precious metals and gemstones is highly advantageous.

Why Choose Tiffany?

Competitive salary, performance bonuses, employee discounts, and milestone rewards. A high-performing, supportive, and engaging team environment. A culture that prioritizes well-being, innovation, and professional growth. Endless career advancement opportunities within the largest luxury group - LVMH. Continuous training and personal development opportunities. Exceptional mentorship from a highly experienced management team.

This is just the beginning



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