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Retail Operations Leader
2 months ago
Position
About Tiffany & Co.
Since its inception in 1837, Tiffany & Co. has epitomized elegance and has been a hallmark of luxury, celebrating the world's most cherished love stories. Our commitment to quality is reflected in our products and our people, making us one of the most esteemed luxury brands globally, with nearly 300 locations.
Role Overview
We are thrilled to announce an opportunity for a Store Manager in a prestigious location. This position offers a unique chance to lead a luxury retail establishment.
As the Store Manager, your primary responsibilities will include:
Evaluating business performance and formulating a targeted action plan to enhance outcomes, utilizing client engagement, team dynamics, visual merchandising, product selection, and operational excellence. Providing unified leadership to the entire store team through effective morning briefings and goal-setting sessions. Fostering a culture of success by delivering consistent feedback and coaching to team members. Ensuring a consistently exceptional and luxurious client experience, addressing feedback proactively. Creating a client engagement strategy to cultivate and expand relationships with high-value and VIP clients, leveraging the team to establish long-lasting connections.Ideal Candidate Profile:
At least five years of experience managing teams of 15 or more in a retail or client-centric setting (such as hospitality, events, or finance). Proven track record in driving sales and achieving performance targets. Experience in meeting and exceeding key performance indicators. Background in collaborating with high-net-worth clients in a sales context. Ability to inspire trust, integrity, and professionalism among clients and team members. Demonstrated capacity to thrive in a fast-paced, dynamic environment. Willingness to adapt to various roles as business needs arise (including sales floor and operational tasks). Flexibility to work varied hours, including evenings, weekends, and holidays. In-depth knowledge of precious metals and gemstones is highly desirable.Why Choose Tiffany?
Competitive salary, performance bonuses, employee discounts, and milestone rewards. A high-performing, supportive, and vibrant team environment. A culture that prioritizes well-being, innovation, and professional growth. Extensive career advancement opportunities within the largest luxury group - LVMH. Continuous training and personal development opportunities. Exceptional mentorship from a highly experienced management team.This is just the beginning of your journey with us.
