Accounts Receivable Specialist

2 weeks ago

Sydney, New South Wales, Australia beBeeAccountsReceivable Full time $80,000 - $120,000
About This Role

This is a 12-month contract position with the opportunity for extension.

Key Responsibilities
  • Securing efficient accounts receivable collection and resolving overdue invoices with customers
  • Monitoring and managing credit parameters, payment terms, and exception requests in conjunction with the Credit Team
  • Managing customer complaint cases to ensure disputes are reconciled in a timely manner with good customer service and internal communication
  • Becoming an expert in positively influencing customer payment behavior as appropriate, depending on the business model and type of customer
  • Driving improvement in key performance indicators (KPIs) within your team
  • Supporting the Area Leader with data sharing, customer background, and general reporting for your area as required
  • Working collaboratively with customers to ensure timely accounts receivable collections
  • Proactive management of past due balances

The ideal candidate will have three years of experience in customer service, issue resolution, or accounts receivable roles. Additional experience in customer service or complaints management is desirable. The successful candidate will be highly skilled in working across multiple software platforms, proficient in Excel, and able to communicate effectively with customers.

Requirements
  • Three years of experience in customer service, issue resolution, or accounts receivable roles
  • Additional experience in customer service or complaints management desirable
  • High level of comfort working across multiple software platforms
  • Intermediate Excel skills
  • Ability to communicate clearly and build relationships with customers
  • Good time management skills, organized, and reliable
  • Thrive under pressure, prioritizing tasks and identifying issues that require escalation or wider stakeholder engagement
  • Customer-first mindset, creating win-win outcomes
  • Results-driven, balancing short-term and long-term benefits
  • Ability to take ownership and make informed decisions while working under pressure
  • Experience in FMCG/Credit Claims processing is necessary
  • Sound investigative skills with great attention to detail

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