Customer Experience Strategist

23 hours ago

City Of Yarra, Australia beBeeStrategist Full time $110,000 - $145,000
Customer Experience Strategy Leader

We're looking for a seasoned professional to lead our customer support function and drive strategic growth. Our ideal candidate will be a skilled strategist with experience in managing teams, transforming support functions, and operating in a global business.

Key Responsibilities:
  • Refine and enhance existing support processes while introducing evidence-based strategies that improve customer experience and retention.
  • Develop scalable systems and balance exceptional service with commercial results.
  • Manage cross-functional teams and facilitate a bi-directional flow of insights between customer support and the broader business.
Requirements:
  • Proven track record in leading customer support functions and driving strategic growth.
  • Experience in managing teams, transforming support processes, and operating in a multichannel, global business.
  • Strategic thinking, adaptability, and ability to challenge established norms when evidence suggests a better approach.
What We Offer:
  • A dynamic work environment with a diverse team of thinkers and makers.
  • The opportunity to make a meaningful impact on customer experience and drive business growth.
  • A competitive compensation package and benefits.

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