Technical Workplace Specialist

5 days ago

Adelaide, South Australia beBeesupport Full time $100,000 - $120,000
Job Title

We are seeking a Modern Workplace Support engineer to join our team.

About the Role

This is an opportunity to provide technical support and expertise to ensure the optimal performance, security, and usability of modern workplace environments.

  • Provide technical assistance to clients experiencing issues with modern workplace technologies.
  • Diagnose and troubleshoot hardware, software, and network-related issues to identify root causes and implement appropriate solutions.
  • Assist end-users with inquiries, requests, and training related to modern workspace solutions.
  • Manage support tickets and service requests through their lifecycle, ensuring timely resolution and maintaining accurate records of incidents, solutions, and communication with clients.
  • Conduct regular checks and audits of client systems and configurations to ensure compliance with security standards, software updates, and best practices for modern workspace environments.
Requirements
  • Previous experience in providing technical support in an IT helpdesk or service desk environment, with a focus on modern workspace technologies.
  • Relevant certifications (e.g., Microsoft 365 Certified: Modern Desktop Administrator Associate) are desirable.
  • Excellent problem-solving and analytical skills, with the ability to diagnose and resolve technical issues efficiently.
Benefits
  • Work with some of the brightest and best minds in Australia.
  • Come to work at the globally recognised Lot Fourteen, a shared space of innovation, culture and arts.
  • Have the opportunity to be a mentor to future talent and develop our leaders of tomorrow.
  • Financial support and additional time off to complete professional development activities.

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